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Market Analyst, Personal Lines
The Hanover Insurance Group
Worcester, MA, United States
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Summary:
The Hanover Insurance Group is seeking a State Management Market Analyst for our Personal Lines department in our Worcester, MA headquarters
Position Summary:
Collaborates with State Managers, RVPs & Territory Sales Managers to provide business reporting and base line analysis at the Market and/or Agency level. The individual focus is on driving Personal Lines business results based on either growth state or core state initiatives, as established by the State Manager and RVP. With oversight, provides ongoing state and agency level reporting leveraged by field and state management teams.
This is a full-time, exempt role.
Responsibilities/Essential Functions:
• Analyze loss ratio and production trends at the Agency level, including root causes and recommendations for improvement.
• Evaluate portfolio trends at state, market and Agency level including identifying outliers requiring deeper dive analysis.
• Communicate findings and recommendations to State Manager, RVP and TSM. May include delivery of improvement plan to affected Agents.
• Coordinate all Agency-level reports available across the organization (production, Q-Score, book roll metrics, etc.) and identify monthly / quarterly shifts in results to be communicated to State Manager / State Analysts and field leadership. Make recommendations for follow-up analysis as directed.
• Work with individual State Managers to develop key metrics for success, and report monthly / quarterly on progress to goals; these goals can be established by market, by agent or state level.
• Begin to be involved in agency relationships and use data to work with field and state teams to better understand the market.
• In conjunction with State Managers within assigned territory, achieves the annual Personal Lines plan for loss ratio, premium, new business, profile improvement and renewal retention.
• Analyzes blocks of business across geography, agency, time and characteristics.
• Engages with State Manager / RVP / TSM on key findings when requested.
• Works with Market Analysts across the business to develop best practices and improved drills around Agency level analysis.
Skills, Key Success Factors and Experience:
• Bachelor’s Degree required
• 1-3 years' related experience in financial or business analysis required
• Solid verbal and written communication skills
• Demonstrated aptitude to understand and comprehend business and financial based logic
• Interpersonal skills with the ability to work in a team environment
• Knowledge of multiple state products and regulations is required
• Proven knowledge and understanding of the insurance industry? Skilled analytical and problem solving. Ability to evaluate and compile large and somewhat complex data sets and reports.
• Decision making skills
• Analytical Thinking - Applies analytical techniques, e.g., separating a complex whole into its parts or elements to resolve problems or issues
• Relationship Building/Collaboration Effective in cultivating strong business relationships, able to overcome obstacles and find common ground for pursuing business opportunities. Able to identify and pull the right people/functions together to create plans and resolve problems.
• Manages Priorities Identifies and executes to key priorities, recognizes problems and facilitates solutions. Innovative, knows when and how to ask for extra resources.
• Results Orientation Sets and pursues aggressive goals in support of business strategy and cascading goals. Spends time on what is important; ability to prioritize work. Creates focus; drives for and achieves results.
Physical Demands and Work Environment:
Ability to use a personal computer and other standard office equipment
Ability to sit and/or stand for extended periods
EEO statement:
“The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation, as a candidate for employment, please inform The Hanover Talent Acquisition office.
The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.