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Process Excellence Principal Manager
Liberty Mutual
Boston, MA, United States
Job Details - this job has expired, please see similar jobs below
Description
Advance your Human Resources career at Liberty Mutual Insurance- A Fortune 100 Company!
Summary:
Using the principles and practices of our management system, execute step level improvement in key performance indicators by connecting cross-functional resources and remove waste along cross functional end-to-end processes (the extended value stream) and creating transparency into increased speed of service to customers, improved quality, reduced cost, and improved employee engagement.
Responsibilities:
• Coordinate with process owners across functions to ensure successful outcomes for all parties associated with a process based on a holistic and aligned approach
• Demonstrate the use of lean based management practices and tools to secure successful outcomes
• Plan and complete assigned work within the engagement with high quality on time and on budget; act as an engagement leader on smaller client projects or work streams.
• Establish credibility and develop relationships with business stakeholders
• Independently connect, validate, analyze and synthesize data to support engagement objectives
• Plan and complete assigned engagements with high quality on time and on budget
• Facilitate effective, cross-functional working sessions with key stakeholders (i.e. Breakthrough, Root Cause Problem Solving, Value Stream Mapping) and ensure follow-up
• May support strategy alignment (Hoshin Kanri) process and maturity assessment process
• Acts as a visible champion for management system principles and practices while establishing and cultivating an environment that encourages problem solving, critical thinking, and innovation.
Note: Travel can be 50 - 75% depending on engagement locations
Qualifications:
• Bachelor’s degree with majors in engineering, science, operations or business; MBA preferred
• 7+ years of experience preferred; 3+ years, hands-on track record of implementing successful continuous improvement programs based on lean, principles, processes and tools
• Well versed in lean/six sigma and other methods to drive continuous improvement in the quality, speed and timeliness of our work
• Proven track record of identifying and delivering year-over-year results using metrics driven problem solving
• Detail oriented with the ability to see bigger picture and envision step-change scenarios
• Minimum of five years insurance industry expertise strongly preferred
• Excellent written and oral communication skills with demonstrated experience speaking and writing clearly and convincingly
• A holistic thinker who can look enterprise wide to integrate processes for optimal benefit
• Strong interpersonal skills and ability to connect with and positively influence team members and business stakeholders
• Ability to jump in and help out; this is a ‘get your hands dirty’ position. Necessary to understand the business, process and tasks so in order to help others effectively do their jobs
• Demonstrated business acumen and analytical skills
• Ability to adjust work and communication style based on situational needs
• Demonstrated aptitude for critical thinking in include evaluation of ideas and synthesizing of information into insight (A3)
Benefits:
We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Overview:
At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.
We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.