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Client Technical Support Representative
Fiserv
Orlando, FL, United States
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Job TitleClient Technical Support Representative
WHAT DOES A GREAT CLIENT TECHNICAL SUPPORT REPRESENTATIVE DO:
You will play a very significant role in how the client views their experience with Fiserv by taking on and completing complex client issues. You will work with all business units and vendors to complete the tasks they are assigned.
This is a small but dedicated team that work together to solve client issues. Tag is well-known throughout the Business Unit as the go to team to quickly and correctly answer client questions or issues.
You will operate as the client point of contact and or point of contact for moderate to highly complex questions, requests, and service issues. You will serve as an authority for products and services and provide Fiserv clients (B2B), dedicated outreach interaction and timely responses to service and product solutions. Receives and resolves product and service related issues brought up from client support associates. TAG also serves as a critical issue point for other internal resources for service related topics. This position works multi-functional with other support entities such as development and product management.
AS A CLIENT TECHNICAL SUPPORT REPRESENTATIVE, YOU CAN LOOK FORWARD TO:
• Supporting all new and existing products and services offered by Card Services and client service teams by being able to quickly assist with client issues or questions regarding all products and learn the new FI Branded Apps/CardValet product and other applications as needed.
• Back up and assist the TAG team with other product or service cases as time allows and log and track all cases and tasks in our tracking tool.
• You will analyze cases assigned for trends and use both verbal and written skills to quickly address with appropriate teams.
• You should be self-driven and possess excellent time management skills.
BASIC QUALIFICATIONS FOR CONSIDERATION:
• Case management applications and ability to prioritize work load
• Experience with case management. tools such as ServicePoint or Facet
• Industry experience required
• Experience in building working network and interacting with technical teams
• Experience in Product Support, Client Service, and troubleshooting
• Proficient in Microsoft Office Products
• High School Diploma
• 2 years prior experience
• Previous card industry experience
• Prior product support experience
• Client services experience
• Experience in case load management
• Mobile application experience
WHO WE ARE:
The Card Services business at Fiserv provides complete debit, credit, prepaid and ATM payment services to financial institutions as well as Accel®, a premier payments network. Our products, services and strategies allow our clients to maximize revenue, increase customer acquisition, improve retention, reduce expense, minimize risk and increase share of wallet.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
WHO WE ARE:
The Card Services business at Fiserv provides complete debit, credit, prepaid and ATM payment services to financial institutions as well as Accel®, a premier payments network. Our products, services and strategies allow our clients to maximize revenue, increase customer acquisition, improve retention, reduce expense, minimize risk and increase share of wallet.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.