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Service Advisor
AAA Mid-Atlantic Inc
Bel Air, MD, United States
Job Details - this job has expired, please see similar jobs below
Do you have…
• A commitment to providing exceptional service?
• Professional expertise and a passion for what you do?
• A high level of integrity?
• An ability to work independently and collaboratively as a team member?
• Creative thinking and problem-solving skills?
• Dedication to developing your own skills and knowledge?
Our most successful associates demonstrate these qualities every day.
The primary duties of the Car Care Service Advisor are:
• Greets customers, answers telephone calls and schedules appointments in a prompt and courteous manner. Reviews repairs and services with customers to ensure a complete understanding of the services performed. Contacts customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Notes the name and the time of approval for all repair/service orders and any additional costs.
• Distributes work to all shop technicians while monitoring progress and accuracy of each job. Supplies information on request to technicians, as need. Arrange repairs and payment for vehicles that are covered by extended warranty programs.
• Arranges towing and /or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
• Monitors inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notifies customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explains the information to the customer.
Minimum Qualifications:
• High School Diploma.
• Three years in the automotive industry in a fast paced environment with a proven Sales and Customer Satisfaction Index record.
• Knowledge of automotive technology (mechanics, hydraulics, and basic principles of electricity and electronics) and the ability to communicate same information to the support team, customers and Auto Technicians. ASE (Automotive Service Excellence) Service Advisor Certification is desired.
• Must possess and maintain a valid driver’s license, five (5) years driving experience with an excellent record and the ability to operate both automatic and manual transmissions on passenger vehicles and light duty trucks.
To the qualified candidate, we offer:
• A competitive salary of $32,250 to $38,000/year, depending on experience.
• Comprehensive benefit package including over 3 weeks of Paid Time Off during the first year, 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings.
• Why not work with an experienced team of professionals in a spacious, clean, well-lighted and safe work environment with state of the art equipment?
• Our CCIT stores are AAA owned and operated. AAA Mid-Atlantic serves a large membership base and exemplifies the trusted AAA Brand. There is plenty of business year round.
• "The opportunity to work in a small office setting where you can see the impact of your contributions on a daily basis" if the company is small, or "the opportunity to lend your own expertise to developing operational initiatives and procedures" if this is a visionary or new role at the company.
Applicants have rights under Federal Employment Laws:
The Equal Employment Opportunity (EEO)
The Employee Polygraph Protection Act (EPPA)
The Family and Medical Leave Act (FMLA)