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Product Innovation Integration Group Program Manager
Zurich Insurance Group
Woodland Hills, CA, United States
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Description
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Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today!
Job Summary
• Responsible for managing the overall execution of multiple (2-3) new, fast-paced, diverse, critical, programs from project initiation and business case development through implementation primarily focusing on quality, cost, and schedule.
• Programs involve significant return and risk to the company, have approved fixed budgets (IT and business combined), include multiple functions/departments, involve major IT efforts, impact agents and customers nationwide (directly or indirectly), contain complex business, legal or regulatory issues, and have a typical project duration of 18 to 24 months.
• This position requires daily interaction with senior executives with a focus primarily on leading issue resolution, timely decision making, and a focus on leading and driving execution. Additionally, interaction with personnel in all areas of the company is required.
Essential Job Functions
• Develops project organizational structure based on the overall objective of the project.
• Organizes and mobilizes project teams which may be comprised of internal and external (contractors/consultants) resources and can involve 50 to 200 team members.
• Develops and maintains program master plan in conjunction with team leads that outlines tasks, milestones, resources, and schedules. Leads and manages other Program Managers in the overall execution of program portfolios to ensure projects are completed in accordance with the project plan and business strategic and/or tactical objectives.
• Projects typically involve countrywide product introductions or enhancements.
• Manages Project Teams to ensure adequate support is provided to the program and timely execution is achieved.
• This is accomplished by ensuring that:
◦ - detailed business requirements are gathered for IT integration
◦ - detailed technical designs are completed by the IT Teams;
◦ - development and programming is completed in accordance with the project plan;
◦ - testing plans are completed and successfully executed;
◦ - training plans and associated materials are developed for Service Centers, Agents and other personnel as required;
◦ - procedures are developed or revised to support implementation of project objectives;
◦ - development of necessary communication materials for all departments including Field and Service Operations;
◦ - field implementation plans are completed and the assignment of Service and Field Operation personnel to support implementation is accomplished;
◦ - legal and regulatory issues associated with the project are considered and addressed;
◦ - customer impact is understood and managed;
◦ - Criteria have been developed that indicates implementation readiness and that measurement of critical success factors occurs after implementation.
• Manages project budgets that can total several million dollars, to ensure execution is completed within allocated funding and leads the change management and risk management process accordingly.
• Conducts project communication/status meetings to ensure information flow among all project teams.
• Communicates with senior executive sponsors regarding all project related matters via project status reports, discussion sessions, and presentations as required.
• Participates in Program Executive Steering Committee and Leadership sessions. Trains and develops department’s Program Managers.
• Provides consultation and educates departments throughout the organization on Personal Lines Program Management’s role, responsibilities, and approaches.
• Reviews and understands procedures developed by other departments including Release Management, Product Management, Forms Management, Rate Maintenance, Filings, Service Operations, Corp Communications, and IT Program Management Office and communicates updates and changes to program management team for incorporation into program execution plans.
• Performs other duties as assigned.
Physical Actions
Required job duties consist of sedentary work and occasional walking, standing, lifting and/or carrying 20 lbs maximum, seeing, driving, speaking, hearing, reaching and travel.
Physical Environment
Required job duties are normally performed in a climate-controlled office environment, with occasional exposure to uncontrolled outside environmental conditions.
Education Requirements
Four-year college degree. PMP Certification preferred.
Experience Requirements
Five to Seven years in Program Management, including two years general supervisory experience or two years at Senior Program Manager Level.
Special Skill Requirement
• Knowledgeable in use of project management and supporting tools such as MS Project, Plan view, Word, Excel, and PowerPoint.
• Experience with Home and/or Auto Telematics
Candidate qualifications may be reviewed against the requirements for the associated levels of this position's core function. Salary grade will be based on selected candidates' experience and skills.
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
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