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Material Damage Inside Adjuster
Erie Indemnity Company
Rochester, NY, United States
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Position Summary
Appraises material damage claims and total losses as received by assignment. Negotiates settlement of claims and disposes of salvage within authority.
• This position ideally works from the New York Branch Office in Rochester, NY. Consideration may be given for the opportunity to work remotely in the state of NY.
• Candidates with above minimum qualifications may be considered for the Material Damage Inside Adjuster II position. Number of years and scope of experience determine level.
Duties and Responsibilities
Handles all material damage claims, which may include drive-in assignments, as assigned. Performs desk review of repair estimates when required.
Makes arrangements with repair shops, independent appraisers, Policyholders or claimants to inspect vehicles. Photographs damaged areas and writes estimates on all claims when necessary. Determines rental needs and controls costs according to company guidelines.
Negotiates with repair shops on cost of repairs. Establishes value and settles total losses. Handles disposal of salvage within authority.
Distinguishes cause of damage for appropriate policy coverage. Evaluates and settles total losses when necessary.
Issues settlement checks and keeps appropriate records.
Monitors and supports Direct Repair Program (DRP) when required.
Establishes rapport with Agents and claims adjusters.
Responds to Policyholders and claimants as directed regarding service issues or complaints.
Attends appropriate training sessions.
At the request of Underwriting, evaluates antique and classic cars for coverage value.
Competencies
Ability To Learn And Follow Procedures
Ability to Manage Complexity
Decision Making
Developing And Maintaining Relationships
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Oral Communication
Planning And Organizing
Problem Analysis
Service Orientation
Time Management
Qualifications
High school diploma, or GED, required. Two years of experience in body shop or insurance claims adjusting OR completion of ERIE’s Smart Start Program, required. Estimate writing experience preferred. Completion of General Insurance program preferred. Position requires the incumbent to serve on the catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. Willingness to obtain and maintain required licenses. Valid driver’s license and good driving record preferred.
Physical Requirements
Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Driving; Occasional (<20%)
Pushing/Pulling; Occasional (<20%)
Manual Keying/Data Entry; Often (20-50%)
Climbing; Rarely