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Program Manager
Union Bank
San Francisco, CA, United States
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The Employee Experience Program Manager is responsible for managing the enterprise employee survey program to support employee engagement strategy and activity. Collaborate with various executives and business partners to define, implement, and sustain the Employee Experience Program. Serve as liaison for Employee Experience related items and communicate findings and recommendations to leadership of all levels. Continually evolve Employee Experience program through creation of new initiatives that support the employee and customer experience throughout all channels and business lines by improving identified Key Performance Indicators.
Major Responsibilities:
35% Employee Experience Program Leadership
• Lead in the development, execution and sustainment of employee feedback programs that support both employee experience and the customer experience program initiatives.
• Collaborate with Employee Experience on key themes that correlate between Employee Survey and Global Employee Engagement Survey (GES)
• Active participation and providing employee research in support of One Voice Council initiatives.
30% Program Management and Reporting
• Manage all efforts required to launch, sustain and improve the Voice of the Employee Programs, including project planning, meeting coordination, reporting, training and communications.
• Identify and execute process improvement opportunities.
20% Employee Experience Action Plan Support
• Monitor and track all regional bank action plans and report progress to metrics.
• Coordinate of routine meetings with touch point leads and key stakeholders to identify action plans that will improve the experience for our employees, documenting status updates.
• Document best practices to sustain high participation levels of action plans to improve overall program results.
• Engage and partner across the organization to ensure deliverables for employee experience initiatives are met.
15% Risk Management and Compliance
• Focus on the Bank’s soundness by: proactively addressing risk (including credit, Bank Secrecy Act, anti-money laundering, consumer compliance and fair lending); balancing the pursuit of earnings growth and financial performance with disciplined risk management; having a demonstrated knowledge of and sensitivity to the current regulatory environment; managing the control environment to meet audit standards and avoid losses; ensuring safekeeping of bank and customer assets; actively supporting and ensuring data accuracy and integrity; and effectively managing and proactively addressing risk associated with changes in processes and procedures.
• Partner with Risk and Compliance for remediation of all internal and external audit exams related to complaint management
Qualifications
• BA/BS degree required, MBA preferred.
• 5+ years of experience in a financial institution.
• Experience leading initiatives.
• Requires in-depth understanding of employee experience concepts and techniques.
• Prior knowledge of Customer Experience concepts and techniques preferred.
• Knowledge of basic business and banking terminology, concepts, and processes and knowledge of federal regulations, bank policies, operating practices and procedures normally attained through 5+ years’ banking experience.
• Proficiency in working with PC applications (MS Office Suite) and other software utilized by the bank.
• Strong verbal/written communication and presentation skills
• Ability to thoroughly understand tools and strategies required to define, implement and sustain new programs.
• Ability to develop effective interpersonal networks within the organization.
• Ability to communicate complex issues and ideas with absolute precision and clarity
• Ability to partner and work with other leaders across the bank to achieve business objectives
• Ability to make decisions independently and obtain maximum performance from partners
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.