This job has expired, please see additional jobs below
Total Loss Supervisor
Kemper Corporation
Dallas, TX, United States
Job Details - this job has expired, please see similar jobs below
Description
Position Summary:
The Total Loss Supervisor will report into the Dallas office and oversee a team of Total Loss Adjusters/CSR’s. Responsible for the direct management of inside Claims Adjusters handling new claims and managing the repair process. Provides technical expertise, staff development and guidance as well as provides training as appropriate and necessary.
Position Responsibilities:
• Claims Supervision: Facilitate severity assessment and exposure assignment of total loss claims to appropriate Claims Adjusters. Periodically review exposures and pending inventory to ensure claims are assigned to personnel with sufficient experience. Provide technical support for establishing appropriate reserves for new and ongoing claim investigations. Provide technical support for the interpretation of policy provisions, statutory requirements and case law. Diary and document claims that require supervisory involvement according to the Standard Operating Procedures. When appropriate, confirm accuracy of all requests for settlement authority, coverage denials and releases. Promote compliance with Standard Operating Procedures in the processing of all claims.
• Quality and Compliance: Analyze management report data to identify trends that impact customer service, quality and profitability. Proactively assess claims processes and develop strategies to maintain or improve performance. Conduct file reviews to ensure compliance with Standard Operating Procedures and state-specific statutory requirements. Provide technical support to ensure that all aspects of the claims handling process a conducted correctly.
• Personnel Management: Assist with interviewing and selecting claims personnel. Clearly define, document and communicate performance expectations for the individual employee and team. Mentor, coach and train personnel to achieve desired goals and position objectives. Monitor and document ongoing performance utilizing objective data and subjective observations to measure individual and team performance results. Collaborate with employees individually and as a team to provide accurate and ongoing performance feedback and promote career development. Partner with Human Resources to develop and administer performance development plans, when appropriate. Recommend employees for promotions, salary adjustments, and termination as necessary.
Position Qualifications:
• Requires a college degree or equivalent work experience.
• Working towards professional designation a plus.
• 3-5 years of claims experience in auto property damage adjusting including coverage and liability determination.
• Demonstrates effective and diplomatic oral and written communication skills.
Our employees enjoy great benefits:
• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Protect what you love with discounts on home and auto insurance products.
• Get employee discounts for shopping, dining and travel through Kemper Perks.
Kemper at a glance
With $8 billion in assets, Kemper is one of the nation's leading insurers. The Kemper family of companies specializes in home, auto, life, health and valuables insurance products for individuals, families and businesses.
Kemper’s underwriting companies* are rated A- (Excellent) by A.M. Best Company, the leading insurance industry rating authority. Kemper services six million policies and ranks among the top 25 personal lines property and casualty writers and the 2016 Ward’s 50 Top Performers list of life insurance companies.
*Alliance United Insurance Company is not rated.
We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V
-MO +CB+LJ -GD -IN -MSJ -PT