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Technical Production Control Specialist
Fiserv
Sioux Falls, SD, United States
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Job TitleTechnical Production Control Specialist
What does a great Technical Production Control specialist do?
Fiserv’s Production Control team is seeking candidates for a Technical Production Control position. This position is responsible for supporting the operational processing and infrastructure management of the Precision core product suite for outsourced clients. The support of these products includes trouble shooting issues related to the core banking software, ancillary core banking software, file interfacing, accrual processing, process automation, release deployment, secure file transfer management and project implementation.
Basic qualifications for consideration:
• Analyze, resolve, and provide technical resources to operations staff in defining and resolving operational problems within a variety of applications.
• Under general direction, researches and resolves client problems and needs for Precision outsourced clients.
• Lead application version upgrades for Precision core, file transfer management tools and other operations related applications.
• Documents problems and corrective procedures.
• Simulates or recreates client problems to resolve user operating difficulties.
• Serve as information resource and liaison to other Fiserv segments; participate from strategic, operational, technical and functional perspectives.
• Ability to recommend and implement process improvements.
• Assist in scope and design, as well as maintaining an extensive and in-depth understanding of the product to assist in support, training, and identifying future enhancements.
• Communicates client suggestions for enhancements and insures proper handling and follow-up.
• Attends on-going training to achieve level of technical skill needed to solve more complex problems.
• Usually the second point of contact through telephone support.
Preferred qualifications for consideration:
Job Related Experience:
• Required Qualifications: Education: Degree in Data Processing, Computer Science, Management Information Systems, Finance, Accounting or Business is preferred
• Minimum one year’s work-related experience.
• Banking background and familiarity/experience with banking operations is advantageous.
• Previous customer service experience preferred.
Functional Area Skills/Knowledge:
• Demonstrated ability to handle issues that arise with minimal oversight or guidelines
• Must be able to work under pressure
• Proven to be results-oriented with superb organizational, multi-tasking, and time management skills
• Ability to set priorities and maintain multiple projects at a time
• Excellent written, verbal and interpersonal communication skills and able to interact with individuals in all levels of an organization
• Detailed-oriented with strong analytical, trouble-shooting, prioritization, and follow-up skills
• Proven to be motivated and a self-starter with demonstrated ability to work efficiently and productively
• Must be able to make decisions and resolve problems using experience and professional judgment
• Must be accurate, reliable, and be team and customer oriented
• Must have a strong sense of accountability and ownership
• Preferred Qualifications: Experience- Strong PC/Windows and or AIX experience along with a technical aptitude is needed. Must be able to handle issues that arise with minimal oversight or guidelines and work under pressure.
• Needs to be results-oriented with organizational, multi-tasking, and time management skills.
About our Business:
This is the BU or Function description. No Fiserv boilerplate language should be included. If you are unsure of what content would appeal to candidates for this section, please consult your Talent Acquisition Partner.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.