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Client Technical Support Representative, Staff
Fiserv
Alpharetta, GA, United States
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Job TitleClient Technical Support Rep, Staff
About the Role
: The Technical Client Services Representative will be the first point of contact providing 24 hour support to internal associates. Associates in this position must have excellent written and verbal communications skills. The Associate will be required to follow-up on active requests, communicate resolution to issues, and escalate issues as needed.
About our Business:
This is a great opportunity to work for one of Fortune 500’s “World’s Most Admired Companies”. This position provides 1st Level support to multiple business units and centers. The associate in this position will have the opportunity to build business relationships, contribute to the team, and have opportunities for growth within Fiserv.
Essential Job Responsibilities:
• Under general supervision, resolves detailed technical and/or operational problems with designated software and other company products.
• Strong written and verbal communication skills.
• First point of contact through the inbound telephone system to the IP Technology Help Desk.
• Provides detailed explanations to internal clients regarding software use, navigation, reporting and other technical operations.
• Discusses problems and inquiries with other department personnel and offers technical assistance.
• Documents problems.
• Ensures proper handling of tickets and escalation, as required.
• Communicates suggestions for enhancements.
• Works with development personnel to determine problem solutions.
• Attends on-going training to achieve level of technical skill needed to solve problems that are more complex.
• Other delegated duties, tasks, projects and work schedules, as assigned.
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications:
• College degree, preferred. High School Diploma, required.
Preferred Qualifications:
• Minimum of 3 years’ experience in a Help Desk position or Call Center.
Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.