This job has expired, please see additional jobs below
Collections Representative
PHH Corporation
Mt. Laurel, NJ, United States
Job Details - this job has expired, please see similar jobs below
Description
POSITION SUMMARY:
Negotiate payments with borrowers who are delinquent with their mortgage loan payments or review their financial situation to determine eligibility for retention or liquidation of their home in order to mitigate losses for the company and/or investors.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
• Attempt to contact, via telephone, all customers who are delinquent with their mortgage loan payments
• Answer incoming calls from customers who are delinquent with their mortgage loan payments
• Probe customers to determine why they are delinquent with their mortgage loan payments and determine how we can best assist them with resolving the delinquency.
• Research and resolve issues that impact the mortgage loan due date and creating a delinquent situation
• Document repayment agreements in mortgage systems
• Ensure loss mitigation request for assistance packages are sent to, completed and returned by homeowners in a timely manner
• Communicate with authorized third parties as required.
• Research customer contact information (a.k.a. skip trace) that is not readily available
Requirements
EDUCATION / EXPERIENCE
• High school diploma or equivalent required
• College degree preferred
• Minimum of one year experience in a customer service or collections environment preferred
KNOWLEDGE, SKILLS, AND ABILITIES
• Strong verbal communication skills
• Convincing/Influential
• Ability to deal with conflict and resolve accordingly
• Adapts well in a changing environment
TRAINING / LICENSING REQUIREMENTS
• NA
CORE COMPETENCIES
• Behaves as a Leadership Role Model
• Builds Strong Working Relationships
• Drives and Delivers Exceptional Results
• Customer/External Focus
TECHNOLOGY SKILLS
• Proficient with Microsoft Office products (e.g. Word, Excel, etc.)
PHYSICAL DEMANDS
• Majority of the work day will be spent on the telephone while sitting in a chair in a cubicle
OTHER REQUIREMENTS
• NA
TRAVEL / WORK SCHEDULE
• Multiple shifts – Monday through Saturday – 8:30 am - 8:30 pm