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Customer Care Representative
Freedom Mortgage
Fishers, IN, United States
Job Details - this job has expired, please see similar jobs below
The Customer Care Representative II is responsible for assisting Freedom’s customers in the servicing of their mortgage. This may include helping in a call center capacity in the following functions: customer service and collections.
Essential Job Functions:
• Answer inbound and make outbound calls from the Customer Care department and respond to customer requests within established timeliness in order to maintain service level expectations and deliver quality service to customers.
• Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
• Maintains confidentiality of customer’s non public information.
• Provides information and knowledgeable assistance regarding mortgage loans by retrieved loan information and provide customers their information quickly and efficiently.
• Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
• Provides written and verbal responses to customer inquiries as needed.
• Answer inbound and make outbound collection calls on delinquent accounts up to 45 days.
Other Related Duties:
• NMLS Safe MLO Licensing is helpful and may be required after hire.
• Customer service and collection experience in a mortgage environment.
• Minimum 2 years related experience and/or training.
Supervisory Responsibilities:
This job has no supervisory responsibilities.