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Bankruptcy Customer Service
Walter Investment Management Corp
Tempe, AZ, United States
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BE Bankruptcy Customer Service Representative
Position Summary:
“Customer experience” focused position handling inbound and outbound calls for discharged Bankruptcy (BK) accounts to assist the borrower by responding to borrower inquiries, discussing loss mitigation options including retention and liquidation, and determining borrower intent while being focused on quality assurance and compliance.
Essential Functions/Specific Duties:
• Handle inbound and outbound calls pertaining to discharged BK accounts to determine intent on the collateral.
• Achieve a satisfactory or higher rating in quality assurance and compliance audits.
• Provide thorough, detailed, and accurate account updates in the system.
• Achieve production standards for servicing the discharged BK accounts without sacrificing quality of service.
• Thorough knowledge of the Company’s Standard Operating Procedures, loss mitigation options, as well as state and federal legal requirements (FDCPA & CFPB) with regard to bankruptcies keeping abreast of current requirements and changing legislation.
• Any other job responsibilities requested by management.
Qualifications/Job Requirements:
Education: Post high school education preferred
Experience: Prior bankruptcy or customer service experience preferred
Skills: Detail oriented and organized, general pc knowledge, Strong oral communication skills, and attention to detail
Competencies: Self-starter, able to work in a fast paced environment, ability to adhere to attendance and guidelines
Conditions of Work:
Ability to remain on the phone for long periods of time
Ability to sit for long periods of time. Use of a computer for long periods of time, including typing and viewing monitor
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties as necessary