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Corporate Trainer
ServiceLink
Jacksonville, FL, United States
Job Details - this job has expired, please see similar jobs below
Train new and existing employees on processes, products, systems, and policies. While the majority of the materials are presented in classroom setting, remote learning and one-on-one opportunities arise on occasion. This position will assess each participant’s understanding of the course materials and provide management with reports offering feedback and suggestions for additional training needs. Other duties may include validating and updating course content, preparing training materials, and facilitating training sessions with subject matter experts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Stay current on ServiceLink process and procedures
Collaborate with key individuals within ServiceLink to enhance training programs
Identify opportunities for additional training
Develop curriculum, written training materials, and presentation materials
Update training materials to ensure content is current
Deliver training using a variety of instructional methods and media
Manage training equipment, facilities, and materials
Evaluate and report on learner progress
Work with key contacts to assess courses, determine customization needs, and develop appropriate learning content
Provide follow-up instruction and employee support as needed
Communicate effectively with all levels in the organization including management staff
Perform all other duties as assigned
Qualifications
MINIMUM QUALIFICATIONS
Bachelor's degree/Certification in Business Administration, Education, or Communications or equivalent work experience preferred
3+ years of experience in mortgage title and closing operations
3 to 5 years of experience designing, implementing, and evaluating training and development programs
Comprehensive knowledge of mortgage terminology and Title Closing processes
Excellent communication skills, both written and verbal
Professional appearance and attitude
Self-motivated with strong organizational and time management skills
Skill set to advance company growth by establishing goals and meeting objectives
Ability to operate related computer software and business equipment
Working knowledge of MS Office products (Word, Excel, Outlook, PowerPoint, etc.), web presentation software (WebEx, GoTo Meeting, etc.)
Ability to handle multiple priorities and complete tasks in accordance with stated deadlines
Ability to maintain a positive and professional business relationship with all levels in the organization
WORK CONDITIONS
Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Ability to work at a focused and continuous pace. Over time required as necessary.