This job has expired, please see additional jobs below
Customer Support Agent
Experian
Clearwater, FL, United States
Job Details - this job has expired, please see similar jobs below
Description
With limited supervision, the Consumer Support Agent (CSA) documents calls received from consumers and takes appropriate action in accordance with the Fair Credit Reporting Act (FCRA), the expressed desire of consumers, and Clarity company policy. The position responsibilities include returning calls from consumers, communicating via phone, mail, fax, and email with consumers regarding action taken, and maintaining physical files documenting actions taken and communication events. The CSA also communicates with Vendors and End Users regarding updated information with enhanced accuracy.
Essential Functions:
• Effectively and persuasively communicate with consumers as well as coworkers via phone, fax, email, and mail. Establish a positive rapport with each consumer
• Gather additional information from consumers when correspondence or identity verification is incomplete. Research internet information resources to confirm contact information
• Document voicemails, letters, faxes, and calls received from consumers. Enter results of consumer communications into electronic storage mediums
• Handle confidential and highly sensitive information in accordance with federal regulations
• Exercise good judgment to determine appropriate course of action consistent with Federal Credit Reporting Act (FCRA) and company policy and proceduresCustomize letters, fax transmissions, and email correspondence directed to specific consumers
• Submit generated responses to quality assurance team for review to obtain approval
• Other duties as assigned
• Associates degree or equivalent professional work experience in credit bureau, consumer reporting, consumer/customer contact center, financial industry, or office administration or related experience
• FCRA Certification through CDIA (must obtain within first 90 days of hire)
• Strong interpersonal skills with a high ability to build relationships internally and externally with clients and consumers
• Strong organizational and time management skills while juggling multiple priorities
• Proficiency with Microsoft Office applications
• Must be able to sit for extended periods of time
• Must be able to lift up to 50 lbs.
• Spanish fluency is strongly preferred
• Benefits:
Working for a leading FTSE 50 global information services company is just one of the rewards of joining Experian. Our benefits package is designed to reward contribution and loyalty and to attract the kind of talented individuals who have their pick of employers. That is why we offer a highly competitive package which comprises:
• Competitive base salary
• Aggressive bonus plan
• Core benefits including: full medical, dental, vision, matching 401K and the opportunity to work with a global leader
Experian is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 Index. Total revenue for the year ended March 31, 2017 was $4.3 billion. Experian employs approximately 17,000 people in over 40 countries.
Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.