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Instructional Designer
Edward Jones Investments
St. Louis, MO, United States
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Opportunity Overview
Instructional Designer – Operations and Service Training
Responsible for producing performance-based, interactive learning experiences to meet the business needs of the division/branch so they can effectively meet associates'/clients' needs. Works in a collaborative team environment and uses proven instructional design methodologies to analyze learning needs, design and develop content, define measurement strategies and assess the effectiveness of learning programs.
Key Responsibilities:
• Represents and advocates for the division, financial advisor or branch team roles.
• Collaborates with subject matter experts throughout the firm to analyze needs, develop appropriate learning objectives, and gather/maintain information.
• Establishes a process and schedule for regular audits of learning programs to:
◦ Evaluate overall alignment with business objectives.
◦ Ensure that the most current information is included
• Selects and recommends appropriate media and delivery methods for coursework.
• Manages learning programs of varying scales from inception through evaluation within designated timeframe
• Adheres to department and Compliance quality standards and ensures appropriate implementation of courses
Position Requirements
• Bachelor's degree in Instructional Design, education-related field, or equivalent work experience
• 2 – 4 years in an instructional design/development position preferred
• Series 7 and 66 (as business area requires)
• Demonstrated knowledge of adult learning principles required
• Strong knowledge of key instructional design concepts and practices
• Strong written and oral communication skills – demonstrated ability to produce clearly written learning materials and articulate key concepts in a clear, succinct manner
• Proficient in MS Office products
Problem Solving:
Identify, recommend, and implement learning solutions for business areas based on analysis of learner needs. Use creativity and sound judgement required to engage learners and determine the level of interactivity, in order to achieve desired learning outcomes in courses. Resolve conflicts between subject matter experts when design decisions reach an impass. Analyze and evaluate the effectiveness of courseware after release and develop actionable strategies and solutions if desired results are not achieved. Industry regulations, internal policies, procedures, and guidelines provide guidance and present constraints in problem solving.
Decision Making:
Decisions made in this position can be complex and non-routine. Most decisions pertain to gaining agreement on content to be included in a course, the level of interactivity, and the selection of the appropriate development tool or media. Instructional Designers will review, analyze, and facilitate discussion to ensure content directly supports performance-based learning objectives. Decisions are guided by department standards with review by team leaders.
Span of Influence:
Instructional Designers will be responsible for designing learning materials that provide the financial advisor, branch team and/or HQ associates with the appropriate knowledge and skills to be successful. Poor decisions could have negative impact on client investments, raise compliance issues, and subject the firm to regulatory action. They will interact with partners, leaders, and associates throughout the firm to help shape implementation strategies and identify associated business measures.
Company Description
At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work. A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.
Awards and Accolades
• For the 19th year, Edward Jones was named one of the “100 Best Companies to Work For®” by FORTUNE magazine in its annual listing. The firm ranked No. 5 overall. These 19 FORTUNE rankings include top 10 finishes for 15 years, top 5 rankings for eight years and consecutive No. 1 rankings in 2002 and 2003.
From FORTUNE Magazine, February 15, 2018 © 2018 Time Inc. Used under license. FORTUNE and Time Inc. are not affiliated with and do not endorse products or services of Edward Jones.
EEO Statement
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.