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Regional Facilities Manager
Jones Lang LaSalle
Phoenix, AZ, United States
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We are seeking a Regional Facility Manager to join our expanding Facility Management team in the U.S. to support the operations of a large multi-site portfolio in our Western U.S. Region.
The Regional Facility Manager is a pro-active manager who will partner with the client and translate their business requirements into world class operational delivery. This leader is the client’s trusted colleague in ensuring the flawless execution of business-critical operations across a widely dispersed geographic portfolio with multiple site types. A credible, impactful communicator, he/she operates with a “no surprise” approach. A successful track record of delivering strategic operating plans by leading high-performing teams and holding employees and third party contract resources to rigorous performance standards. Strong skills in exceeding client expectations, communications, change management, metrics driven analysis, achieving significant cost savings and organizational agility. Extensive knowledge of leading practices in facilities management means that our client will receive the highest level of operational performance and will have a high client satisfaction level.
Essential Functions:
• Ensure client satisfaction with delivery of all Facility Management services and provide a lead role in monitoring and increasing customer satisfaction through performance metrics
• Drive continuous improvement for facilities operations by leveraging best practices, introducing leading edge concepts and tools and leveraging technology to drive change
• Act as a primary pivot point between Facility Management professional staff and client Governance team for escalation of appropriate items
• Primary point of contact for integrated service teams to ensure alignment, consistent performance and outputs of facilities services
• Prepare impactful presentations that clearly provide sufficient background and fact based recommendations and articulates desired outcome
• Personnel management of Facility Management team located at multiple sites throughout the Region
• Prepares succinct and impactful weekly communication updates for Senior Executives detailing visible activity at high-profile locations
• Responsible for accurate development of site based annual operating budgets and ensuring adherence to financial targets for entire region
• Provides quarterly input on performance of all Facility Service Providers
• Frequently inspects assigned properties on a regular basis to ensure that all sites are clean, orderly and in good repair
• Support the team in the implementation of special projects for the client
• Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review
• Manage the maintenance of existing contracts
• Other duties as assigned
Required Knowledge, Skills and Abilities (KSA)
• Advanced knowledge of Facility Management industry best practices and tactical application
• Knowledge of commercial real estate, project management and real estate finance fundamentals
• Excellent communication skills, both written and verbal, including ability and confidence to present to Senior Executives
• Strong analytic skills and ability to drive performance and improvements through use of data and key metrics
• Excellent customer service skills
• Ability to work in a fast paced environment
• Strong organizational and management skills that motivate and engage employees
• Above average computer proficiency in Outlook, Word, Excel, OneNote and Power Point
• Ability to set vision for large team and drive implementation of vision regardless
Minimum Required Experience and Education:
• Bachelor’s degree in Facility Management, Business Administration, Finance, Project Management, Engineering or similar field
• 10+ years operational experience with responsibility for leading teams in a service environment, including 5+ years’ experience in commercial real estate services
• Professional certification desired (CFM, CPM, RPA or similar)
• Demonstrated leadership skills in managing people and customers
• Strong oral and written communication, negotiation and analytical skills
• Excellent interpersonal and relationship building skills.
• Proven record of providing excellent internal and external customer service
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