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Consumer Solutions Specialist
ServiceLink
Virginia Beach, VA, United States
Job Details - this job has expired, please see similar jobs below
This position is primarily responsible for administrative support to the Customer Service Specialist and to assist our clients and borrowers by researching and responding to inquiries pertaining to mortgage loan servicing and other general concerns, including:
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provide information to inquiries about mortgage products and services
• Obtain and evaluate all relevant information to handle inquires and complaints
• Research and resolve customer payment dispute
• Process all customer service task
• Work all MECU task and reporting
• Responsible for processing all incoming Customer Service received and returned mail
• Date stamp and log items into Fidelity system
• Process payoff request and reports
• Correspond to all inquiries received through LivePerson and Rightfax
• Back up support for Customer Service Call Center when needed
• Type and fax as needed
• Maintain file for completed research items
• Communicate recognized trends to management for process improvement
• Handle miscellaneous administrative functions
• All other duties assigned
Qualifications
MINIMUM QUALIFICATIONS
• High school diploma or GED
• 2 years experience in project management
• 3 years experience in Customer Service
• General knowledge of mortgage lending/servicing industry
• Must be flexible, organized and have the ability to manage and prioritize daily assignments to include conducting preliminary surveys necessary for research, looking up data and finding research material for the study and ensure accuracy of the information being researched.
• Analytical with the ability to detect problems in workflow
• Strong conflict resolution skills
• General knowledge of mortgage lending/servicing industry
• Ability to multitask on various items while meeting strict timelines and deadlines.
• Candidates must have knowledge of office methods and procedures
• Candidates should have the ability to handle standard office equipment (e.g. personal computer, calculator, copier, facsimile machine, scanner, microfilm reader, etc.)
• Candidates should be able to use common office suite software (Microsoft Office Products)
**ServiceLink is an Equal Opportunity Employer**