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Senior Manager
Synovus
Columbus, GA, United States
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Minimum Requirements
Minimum Education:Bachelor's degree in Finance, Accounting, Business Administration or a related field, or an equivalent combination of education and experience
Minimum Experience:10 years job related experience, with 5 years of experience intensely focused in commercial payments, specifically in the design, implementation and use of single-use virtual accounts used to facilitate a comprehensive, integrated and automated accounts payable program for large commercial clients
Required Knowledge, Skills, & Abilities:
• Experience utilizing advanced ERP platforms such as SAP, Oracle, MS Dynamics, etc.
• Understanding of the credit card/payments value chain (merchants, brands, acquirers, gateways, vendors, etc.); awareness of industry and competitors and impact of both on business
• Understanding of fundamentals of purchasing process in large organizations and accounting flow of payables and receivables
• Flexibility to work in an evolving environment, where change is the norm
• Ability to respond effectively to RFP's
• Ability to prepare pricing proposals and financial offers for clients within delegated authority
• Good understanding of card specific compliance issues and requirements
• Exceptional ability to communicate verbally and in writing
• Ability to efficiently plan and manage numerous projects and tasks simultaneously
• Ability to work well under tight deadlines in fast-paced, team-oriented environment
• Ability to work in a matrixed environment, requiring input from different departments and lines of business
• Ability to work independently when needed to drive programs to successful completion
• Proficiency using Microsoft Word, Excel, and PowerPoint
Job Description
Job Summary:
Coordinates with technology, implementation, and supplier enablement vendors. Works with each of these key constituencies to solve the client's commercial payments needs to include the correct organizational set-up that efficiently leverages the integrated payables technology platform through the enablement and continued review and growth of vendors paid via the client's program. Also works with operations to ensure optimal client experience. Initiates and sponsors product implementation projects or changes and serves as sponsor through the project life cycle, both internally and through strategic vendors such as TSYS, FIS and AOC.
Job Duties and Responsibilities:
• Cross sells additional AP and AR services and promotes program to additional divisions and owned entities. Incumbent becomes and stays very familiar with the clients' AP processes, and takes a consultative approach to ensure the best mix of payment modalities that will help the client to realize its best working capital position with regard to cost of capital, early pay discounts, and revenue share incentives for incorporating virtual card, check, ACH and wire payments when adjudicating the clients payment instruction files. Every business organization has both AP and AR functions, and as such, there is always an opportunity to work with client to assist in solving AR pain points, which include but are not limited to acquiring services. Provides product training for front-line bankers, operational partners, and appropriate customer support partners across the footprint for product knowledge and implementation of new and existing Commercial card products.
• Develops and maintains integrated AP program review tools, of which the focus is to ensure and maintain growth in client payments being processed via the integrated payables platform. As clients' master vendor file changes through the normal course of business, new vendors create the opportunity for program growth if properly incorporated in the program. Also, this review ensures the overall satisfaction of the client with the integrated payables solution and ensures a favorable contract renewal.
• Initiates and maintains report of clients' vendor lists and communicates vendor enrollment results to clients. Regular communication and reporting of client progress on mutually agreed upon goals is a key component for growth of the commercial payables program. This reporting also assists in forecasting the integrated payables revenues for the bank.
• Identifies and facilitates product and service enhancements/requests with technology and various support vendors. As each client has special needs driven by the particular commercial market vertical that it operates and serves, works to address pain points and facilitate growth of new payables volume through identifying and communicating in writing functional requirements that would solve or enhance the clients AP processes.
• Facilitates/shepherds Integrated AP program client contract renewal. Retention is a critical aspect of operating and growing a vibrant integrated commercial payments book of business and this position focuses to ensure each and every relationship is renewed with favorable terms that meet the goals of the clients and the profit requirements of the bank. This individual will actively work with program management, finance, risk, legal and the client to renew the program at the required time interval. This renewal effort could require responding to a RFP, and if so, this position facilitates submission of that response.
• Manages the day-to-day activities of the department. Provides leadership, direction and growth opportunities of the staff, performing those responsibilities in accordance with the Company's policies and applicable laws. Responsible for interviewing, hiring, planning, assigning or directing work, appraising performance, disciplining team members and resolving problems. Works with the Human Resources Department to resolve more complex team member-related issues.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Synovus is an Equal Opportunity Employer supporting diversity in the workplace.