This job has expired, please see additional jobs below
Administration Analyst
Union Bank
San Diego, CA, United States
Job Details - this job has expired, please see similar jobs below
Administers toolsets used for workflow, project management and task management. Responsible for planning, directing and conducting the analysis of complex business problems/requirements to be solved with systems/application/automation. Applies knowledge of the business and systems capabilities to improve and resolve challenges and issues.
Major Responsibilities:
Provides configuration and administrative support of Atlassian Suite (JIRA/Confluence/Service Desk). Works closely with colleagues and customers to ensure the effective operation of systems. Documents JIRA/Confluence procedures. Research JIRA plugins, install, test and document results. Research JIRA interfaces, install, test and document results. May create or update reports based on JIRA data.
Directs solution to system/business problems. Manages and resolves the more complex systems related projects. Ensures the users needs are met.
• Tasks includes (but not limited to):
• Responsible for consulting with users and vendors for needs assessment.
• Develops detailed analysis of users needs (business specification, hardware requirements, software requirements).
• Develops work orders/requests. Prepares detail written documentation and business requirements (charts, work flow, data tables, other specs).
• Negotiates spec changes, test and implementation dates. Coordinates with assigned system staff on edits, changes and implementations.
• Develops test plan and test cases.
• Responsible for conducting testing.
• Accountable for testing sign off.
Qualifications
• Typically requires 6+ years of in-depth experience.
• Must have extensive knowledge of Atlassian products from an administrative perspective, including JIRA, Confluence, Service Desk.
• Must have a proven track record with Atlassian configuration, customization and user administration.
• Must have strong working knowledge of IT systems.
• Must be able to handle conflicting priorities from numerous sources in a fluid, multi-task environment.
• Must be able to work in a congenial manner with a variety of technical, administrative and management personalities.
• Must be able to work at a computer for extended periods of time.
• Must communicate effectively both verbally and in written form.
• Must be able to prioritize tasks and meet deadlines.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.