This job has expired, please see additional jobs below
Branch Support Specialist
Commerce Bank
Columbia, MO, United States
Job Details - this job has expired, please see similar jobs below
Job Expectations:
How would you like to work for a great company that offers career growth and values your skills and experience? For over 150 years, Commerce Bank has built a strong reputation as a “Super Community” bank and is recognized as an industry leader. In today's growing and competitive financial services industry, we look for creative and innovative solutions to meet the needs of our customers. To achieve our results, we recruit the best and brightest employees who ask, listen and solve to meet our customers’ needs!
This position reports to the Branch Support Manager in the Retail Branch Operations department located in Columbia, Missouri, but candidate can work remotely from a branch within the Commerce Bank footprint.
The position provides assistance to retail branch staff and management regarding account opening, servicing, titling and ownership, as well as providing troubleshooting information for the teller and sales systems. The position assists in developing changes to products, systems, procedures, and helps facilitate communication as it relates to products such as checking, savings, CDs, IRAs and safe deposit. The position requires working knowledge of retail banking operations, excellent written skills including knowledge of Microsoft Office applications, as well as excellent verbal communication skills and superior organization skills.
This position helps staff an internal help-desk (Branch Support) for other Commerce employees to contact with questions about Retail banking issues. Support is provided over-the-phone, via email, via instant messenger and occasionally by conference call.
Position may be filled as Branch Support Specialist II or III.
Representative Duties:
85% Branch and Intra-Department Support: Serve as primary contact and subject matter expert for a myriad of Branch Support issues by answering calls, emails, and instant messages. Issues may include but are not limited to: legal document review, various retail system questions, teller system peripheral troubleshooting, checking accounts, savings accounts, CDs, IRAs, safe deposit, IRS reporting, customer setup, Personal Banker/Branch Procedures, and other procedural issues. Work with other CBI Retail units, CBI operations areas, and technical units supporting specific systems and frontline staff to support Branch Support functions. Serve as an IRA specialist to facilitate certain IRA transactions, as well as serve as a subject matter expert to expertly answer IRA questions from front line staff. Attend and actively participate in Branch Support meetings as scheduled by management.
10% Documentation and Communication Development:
Document cases for peer and management review by logging Branch Support cases (email and calls) into the Branch Support Database. Document Support issues for both Branch Support Team training and company-wide retail training updates as assigned. Communicate repeated procedural, branch communication, and support needs to management. Update and maintain inter-department company contacts for use by Branch Support personnel.
5% Cross-Functional Duties:
Provide cross training as needed to other Branch Support staff in areas of expertise. Perform cross-functional department tasks in time of extra need as assigned by management. Cross-functional assignments include, but are not limited to database entry and documentation updates.
Qualifications:
Required: Working knowledge of retail banking operations, excellent PC skills including knowledge of Microsoft Office applications, excellent written and verbal communication skills and superior organization skills. A Bachelor's degree and five years of retail banking and operations experience is required or an equivalent combination of education and experience.
Preferred: Ten years of retail banking and operations experience
Time Type:
Full time