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Loan Processing Supervisor
Union Bank
Tempe, AZ, United States
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The Loan Operations Supervisor is responsible for supervising the day-to-day activities for one or more sections, departments or functions in Loan Setup, Loan Processing, and/or Loan Closing.
Major Responsibilities:
• Directly supervising a team of 5 -10 direct reports.
• Assisting in establishing and maintaining loan cycle times and customer service levels.
• Implementing and monitoring policy and procedural changes that affect areas of responsibility as determined by the Manager.
• May communicate with customers on loan status and resolve customer concerns.
• Directly, or through subordinate staff, the primary focus of this position is on the day-to-day resolution of complex problems and the execution of transactions. Incumbents are fully experienced professionals and have an in-depth understanding of governing rules and regulations and the implication of processes on other groups within the department and other divisions in the firm.
• May have project management, ongoing management responsibilities in their area or may be responsible for managing a process within their function.
• Responsible for the interpretation and consistent execution of the operation policies and associated procedures, and contribute to their formulation.
• Handles the majority of operational issues, without needing to refer to others and develop creative and innovative solutions where appropriate.
• Oversees a group of Team Leaders or Senior Staff.
Qualifications
• 5 to 7 years of experience within operations, with 1 to 3 years as a supervisor.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.