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Operations Analyst
Citizens Bank
Glen Allen, VA, United States
Job Details - this job has expired, please see similar jobs below
Description
This role performs QA/QC functions related to all functions performed in Escrow Administration including, but not limited to: escrow analysis, taxes, insurance, mortgage insurance, flood, and optional insurance. This role evaluates processes to identify gaps and creates QA/QC processes to mitigate risk. This may include writing and/or updating procedures as well as working collaboratively with key stakeholders to walk processes or solve an issue with a process. This role also assists with gathering documentation related to internal and external audits and working closely with management to provide timely responses to auditors.
This role is responsible for analyzing and solving complex operational, systems-related and/or customer issues. Creates and/or maintains databases and management reports, interpreting data and identifying trends. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner. This position requires the application of various complex methods, procedures, and knowledge of the business unit’s product(s) and system application(s).
This role performs routine, complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities and/or perform moderately complex analysis to identify and resolve process-level issues. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May manage projects requiring coordination with other teams, process improvement projects and may perform other such duties as assigned including trouble shooting operational issues.
May serve as subject matter experts with vendor relationships and serve as business unit liaison with other departments. May serve as point person for more junior team members. Collect, review and analyze data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting and collaborate with Management and/or project team stakeholders. Utilize department specific system applications.
Qualifications
• Associate Degree required, Bachelors Degree preferred
• 5+ years, Professional experience in analysis or equivalent, financial services industry or business line experience
• Excellent organization skills
• Excellent ability to multi-task
• Excellent customer service skills
• Advanced MS Excel
• Strong knowledge of department computer applications and systems
• Excellent time management skills
• Excellent written and verbal skills
• Excellent interpersonal skills
• Advanced analytical skills
• Solid interpersonal skills
• Capacity to work independently
• Hours & Work Schedule
Hours per Week: 40 hours
Work Schedule: 8:30-5:00
• Why Work with Us
At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
• Equal Employment and Opportunity Employer/Disabled/Veteran
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Opportunity & Affirmative Action Employer Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.