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Sr. Manager, Credit Policy Servicing
PennyMac
Moorpark, CA, United States
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Job Description
Responsible for oversight and daily management of the change management program related to the business unit. Will be responsible for interacting with the business unit, and ensuring that policies and procedures are kept up to date and are in compliance with agency/investor requirements. Serves as a subject matter expert for all questions originating from the business unit.
Job Responsibilities:
• Monitor investor and agency publications for changes in business unit guidelines. Consult with the impacted division(s) on changes to company guidelines in response to those changes.
• Manage the distribution and publication of notifications to internal staff on guideline changes related to the business unit.
• Review business unit policies and procedures and provide suggested edits, as needed
• Gather, investigate, and review additional information and conduct research as necessary, to ensure compliance with agency requirements
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values
Preferred Qualifications
Skills & Abilities:
• Technical writing experience a plus
• Thorough knowledge of business unit and interactions within various departments
• Excellent verbal and written communication skills
• Must be highly proficient in Excel and Word
• Must be a team player with strong attention to detail and able to work independently
• Proven track record at delivering timely and accurate information in a fast-paced environment
• Excellent critical thinking, problem solving, mathematical skills and sound judgment
• Financial Services and, if possible, mortgage industry experience preferred
• Strong business acumen and ability to interface with executive management
• 4 Year college degree (Bachelor) or equivalent work experience
• Minimum Years of Experience 5+ years