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Customer Contact Center Manager
Voya Financial
Windsor, CT, United States
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Education & Experience:
• BA degree or equivalent experience
• Series 6 required & 26 certification required within 6 months of hire
• 7+ years’ experience in product area with 1-3 years in management role
• Excellent organizational skills
• Excellent communication skills
• Proven management and leadership skills
• Ability to handle multiple priorities and motivate others
• Ability to persuade and negotiate
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more about Critical Skills.