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Delivery Manager
Banco Santander
Holmdel, NJ, United States
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Description
As a member of the Technology organization you will be part of the team that serves the needs of Santander Bank, N.A., including products and services for personal, business and corporate customers. Our people are at the heart of everything we do. We are committed to teamwork, and we encourage collaboration and innovation to be a smart, customer-focused and solutions-oriented organization
The Technology Team supports the development, implementation and ongoing maintenance of all banking systems. This team has the expertise and commitment to develop high-quality solutions to meet the needs of a fast-paced and complex operating environment.
Delivery Manager supports the relationship management for Data & Corporate Payments Technology.
Responsibilities:
• Demonstrates fundamental knowledge of these areas as he/she will need to interact with high level business users on a continuous basis
• Responsible for the change management delivery and processes within the Payments identified platforms – more specifically PayPlus, PEP+, Swift Alliance, and internally developed platforms
• Drives the stability program and ensures system changes are delivered
• Coordinates and drives the resolution of performance issues, system failures, incidents etc. for the Division
• Advises and decides with the Division leaders on resolution plan and is accountable for the completion
• Provides oversight of the change management process for the changes related to the payments applications
• Understands root cause analysis processes
• Leverages and has oversight of the factories and external vendors to ensure that projects are delivered on time and budget
• Partners with business and tech stakeholders on tech initiatives, including prioritization and scheduling
• Understands helpdesk, triage and incident management best practices
• Creates reporting and deliver updates regarding Division system performance
• Reviews project documentation as required
• Appropriately leverages and manages Project Manager(s) to ensure that projects are delivered in a timely manner
Qualifications:
• Bachelor’s Degree or equivalent experience; between 5-7 years of banking experience, 3-5 of Cash & Payments processing, 5-7 years of Project Management
• Bachelor's degree in Business, Computer Science, Computer Information Sciences, and/or technology related field required
• Understands Line of Business and partners within division to develop tech solutions for new business needs as well as manage current systems
• Manages delivery and implementation of applications
• Experience in Global Transaction Services/Payments technology support
• Ability to communicate at both functional and technical levels with their management.
• Basic network understanding
• Experience ensuring proper testing and business sign off on test plans
• Experience with third party applications
• Understand concepts around Payment processing
• Understanding middleware and batch/job file transmissions
• Understanding the helpdesk ticket/incident management functions
• Experience with PayPlus, PEP+
• PMP or CSM
• Experience supporting 24 hour operational needs
• Experience with Remedy a plus
• Ability to communicate at both functional and technical levels with team
• Demonstrated business acumen, problem solving skills, and relationship management skills
• Ability to work effectively with continuous change and short deadlines
• Excellent written and oral communication skills (English required)
• Ability to operating independently and take ownership of projects/test requests, without close supervision, but also work as part of a team
• Ability to effectively prioritize and execute tasks in a consistently changing environment
• As required – will include face to face with business units, vendor visits. Should be 10% of year or less.
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.