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Main Branch Service Manager
Huntington Bancshares
Canton, MI, United States
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Description
As a Main Branch Service Manager you have the responsible for the oversight of service and operations of the Main Branch, plus 3-7 Smart, Traditional and In Store branches within a defined market area mentoring/leading a team to provide excellent customer service and effectively resolve customer issues. You will achieve success by motivating, coaching and developing other colleagues while employing a disciplined performance management process.
As a Branch Service Manager, your primary responsibilities are:
• Welcomes and establishes relationships with customers.
• Ability to perform at a high level, all expectations of a teller while providing exemplary customer service.
• Maintains knowledge and educates teams on all products, services, technology and policies.
• Garners resources required to support teams, and ensures resources are allocated appropriately across the market area.
• Motivates, coaches and develops colleagues while employing a disciplined performance management process.
• Educates customers on how to leverage technology (e.g. ATM, Kiosk, Mobile, On-Line) to conveniently process their transactions.
• Educates and refers customers to other areas of the bank to deepen relationships and build strong internal partnerships.
• Demonstrates acumen in banking, transaction processing, cash handling, customer service, operations, systems, technology and communication.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Assists in finding and selecting top talent for the branch that are well suited for Huntington's culture.
Basic Qualifications
• High School Diploma or GED
• 2 years of prior experience managing and leading a team
• 2 years cash handling, teller or operational experience
Preferred Qualifications
• Career minded individuals that want to join an organization where they can gain experience and build a career.
• Huntington provides career paths and development plans to get you where you want to go.
• Bachelor's Degree
• Comfort with technology such as mobile services and online banking services are a plus.