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Operations Processor
American International Group
Amarillo, TX, United States
Job Details - this job has expired, please see similar jobs below
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
This position reports to the Manager of VALIC Claims and works closely with internal and external customers and other departments, researching all approaches to meet client needs.
• Maintain high work standards reviewing and processing complex financial documents.
• Process all claim requests while maintaining quality review and productivity standards.
• Use positive customer relations skills to communicate accurately, clearly detailed and professional.
• Must be able to learn, understand and interpret claim options offered in order to correctly process or NIGO claims to ensure compliance with products, plan, group and IRS regulations.
• Work in a team environment, develop working relationships inside and outside the organization, share information and ideas with team members/management, and strive to achieve continuous improvement and increase efficiency.
• Handle special projects as assigned. Evaluate and resolve escalated and high priority situations using research skills and alternative approaches.
The Ideal Candidate Should Have:
• High school diploma and one to two years of VALIC or other business experience is preferred.
• SAP and TAPS experience preferred.
• A flexible schedule that allows for overtime with little notice due to processing standards and workload.
• Excellent written customer service skills that include the use of excel spreadsheets and shared documents.
• Excellent problem solving skills and the ability to meet deadlines.
• Ability to multi-task.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives