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Collector
Great Western Bank
Boston, MA, United States
Job Details - this job has expired, please see similar jobs below
Basic Function:
The open position is responsible for collections of consumer credit cards for Great Western Bank. Responsibilities include reviewing of credit card files and calling delinquent accounts, with goal of keeping past dues and charge-off s to a minimum.
Essential Functions:
1. Responsible for collection of credit cards. Collection efforts are done directly and by coordination with staff at all branch locations.
2. Verifies credit references, investigates delinquent accounts, writes collection letters, assists in responding to credit disputes and prepares standardized reports on credit/collection status.
3. Calls delinquent loan accounts with goal of keeping past due consumer loans and charge-offs to a minimum.
4. Maintains ongoing communication with manager regarding the status of past due credit cards.
5. Assists in quality service to provide methods to enhance overall productivity.
6. Performs other job-related duties or special projects as assigned such as file reviews, audits and monthly reporting.
Requirements
Minimum Qualifications / Experience:
1. Up to 1 year of prior collection experience or equivalent educational background to gain knowledge of collection procedures, lending terminology, fair debt practices, the applicable laws affecting collections and general business practices.
2. Excellent written, verbal and interpersonal skills.
3. Proficient computer skills.
4. Strong analytical and problem solving abilities to resolve problems for customers and employees quickly and effectively, often under stressful situations.
5. Ability to handle multiple tasks, manage time effectively and establish priorities.