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Sales Enablement Manager, Contract Operations
Equifax
St. Louis, MO, United States
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The Sales Operations Manager is responsible for the management and direction of the team that supports the Workforce Solutions Business Unit (BU). The Sales Operations Manager is expected to deliver work product through the use of a team responsible for the performance of contract management in an on-going effort to support the BU. The Sales Operations Manager is responsible for aligning Sales Operations goals with BU objectives and for communicating the vision to ensure team focus and execution of the stated objectives. The Sales Operations Manager is expected to communicate at a senior level, conversing with all levels of management and supporting Centers of Excellence.
The Sales Operations Manager is responsible for the direction and guidance on the creation and maintenance of standardized and custom workflows by a team of specialists. The Sales Operations Manager will oversee the creation of standardized tools, methodologies and business processes aimed at improving operational efficiency and effectiveness. The Sales Operations Manager is expected to work with internal stakeholders to support the business need for timely processing of contracts to capture and input legal contract data terms.
Management, Contract Specialists
• Manage a team of specialists responsible for the performance of contract processing & data management
• Develop and mentor existing team to meet and exceed departmental goals while focusing on career development for individual team members
• Ensure consistency and accuracy of key performance metrics related to the quality and accuracy of contractual billing terms for order fulfillment
• Manage the team’s production and delivery of monthly and quarterly deadline items
• Perform ongoing comprehensive reviews of existing processes and reporting in order to suggest and implement enhancements
• Recommend changes and enhancements to support BU level strategic initiatives
• Serve as the central point of contact with Legal, Product, and other COEs related to contract, product & pricing structure changes
• Serve as the central point of contact with the BU and other COEs related to contract updates, internal form modifications, and process issues
• Support and partner with business unit and other centers of excellence partners
Competencies
• Business Knowledge – Uses knowledge of best practices to improve the performance of own team, typically implementing small but meaningful changes; Builds a better understanding of industry trends, applying that knowledge to the work performed by own team
• Problem Solving and Decision Making – Identifies and resolves day-to-day technical and operational problems, providing coaching to team members regarding their critical thinking/problem solving skills; Makes decisions guided by policies, procedures, and metrics that impact own team, demonstrating courage to recommend and/or make difficult decisions that may be unpopular
• Influence – Uses tact and diplomacy to exchange information and handle sensitive issues; Monitors the interpersonal relationships among own team members and facilitates conflict resolution to ensure team members are able to work collaboratively to accomplish objectives
• Execution – Delegates work to team members and coordinates resources to meet short-team objectives and sets priorities for team members; Assists team in the achievement of goals and commitments, ensuring obstacles are overcome and are escalated as needed to higher levels of management
• Customer Value Creation – Demonstrates a strong understanding of customer needs, recommending improvements to customer service activities; Conveys expectations for quality and timeliness of customer service and coaches own team to meet those expectations on a day-to-day basis
• Talent Development – Provides on-going evaluation, candid feedback, and coaching to team, recognizing strengths and individual opportunities for development; maintains focus on own development; Demonstrates an understanding of the current talent needs within own team and looks for ways to address those needs through effective recruitment, engagement, and training
Minimum Education and/or Experience
• Bachelor’s degree in a business or related field required, but work experience in lieu of a degree will be considered
• 3+ years prior management and leadership experience
• Experience in financial and/or revenue analysis, metrics and reporting is preferred
• Proficiency in Microsoft Office Suite is required with emphasis on advanced Excel and PowerPoint skills
• Experience with Microsoft Access and/or Visual Basic a plus
• Experience with CRM database software preferred
• Exceptional verbal and written communications skills
• Strong interpersonal skills and the ability to work both independently and within a team environment. Fosters close cooperative relationships with peer leaders, sales, service and vertical leaders
• Experienced in handling changing, fast-paced and challenging job demands
• Detail oriented, focused on data integrity and accuracy
• Strong decision making and problem solving skills using “out of the box” thinking
Function:Function - Sales Support
Schedule:Full time