This job has expired, please see additional jobs below
Customer Care Professional
American Express
Wrentham, MA, United States
Job Details - this job has expired, please see similar jobs below
This is a Band 28 requisition.
JOB OVERVIEW:
• Ensure Set Productivity Targets Are Met
• Adherence To Schedule (Attendance, Start/Finish Time, Breaks)
• Take Ownership of the Email/Issue and Resolve to Customer’s Expectations to Deepen Relationship and Achieve Highest Level of Customer Satisfaction,
• Understand, Determine And Anticipate Customer Needs And Present Solutions As Appropriate,
• Ensure All Actions And Requests Are Attended To Within The Service Level Agreements.
• Escalate Unresolved Issues To Senior Representative Or Team Leader,
• Maintain A Positive And Effective Work Environment,
• Observe Privacy Act At All Times When Dealing With Customers,
• Actively Uphold The Blue Box Values By Not Engaging In Behaviors That Do Not Support Our Corporate Objectives To Improve All Areas Of The Service Profit Chain,
• Support Changes That Will Be Implemented Out Of Business Needs, Adjustments to Company Policies, Process,
• Liaise With Other Amex Business Units And Develop Relationship Networking For The Long-Term Benefit Of The Client,
• Actively Uphold The Blue Box Values.
• Shift timing – 12:30 PM am to 9:00 PM (shift is subject to change as per business need)
This role may be subject to additional background verification checks.
Qualifications
QUALIFICATION:
• With A Minimum Work Experience Of 1-2 Years Preferably In Card Operations / Customer Services Area
• Corporate Knowledge With Be An Advantage,
• Excellent Written And Verbal Communication, Listening And Probing Skills,
• Strong Organizational Skills And Ability To Work As Part Of A Team To Achieve Goals,
• Proven Experience With Negotiating/Problem Solving,
• Ability To Work Within A Busy And Demanding Team Environment,
• Strong Interpersonal And Networking Skills,
• Commitment To The Highest Level Of Customer Service,
• Analytical And Problem Solving Skills,
• Ability To Identify And Act On Issues Which May Impact This Corporate Client,
• Ability To Manage Own Priorities,
• Ability To Maintain Composure Under Pressure In A Demanding Environment,
• Strong Knowledge Of Pc Based Software Including Web, Ms Office And Outlook.