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Interactive Teller Machine Banker, Part Time
Woodforest National Bank
The Woodlands, TX, United States
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Description
The ITM (Interactive Teller Machine) Banker is responsible for the day to day operations of the ITM up to and including the basic role of a teller with some exceptions and differences. Not all teller duties are functional at the ITM machine.
Key Responsibilities:
• Provides teller assistance to customers and enhances customers’ interactive banking experience via video technology.
• Facilitates ITM process for customers by providing step-by-step guidance through the ITM process.
• Assists customers with all routine teller machine transactions such as cash and check deposits, cash withdrawals, transfers and account balance inquiries.
• Projects good customer relations while conveying a positive banking / customer service experience utilizing video technology.
• May recommend other bank products and/or services to meet the customer’s needs.
• Protects customer confidentiality and privacy.
Competencies Required
• Excellent customer service and interpersonal skills.
• Effective communication skills with the ability to multi-task while maintaining attention to detail and operating several computer programs to ensure transaction integrity.
• Knowledge of, or the ability to quickly learn, banking software applications (Mozart, Bancline, ITM Teller Now, TellerPlus, etc.).
• Requires individuals with effective verbal communication skills and strong listening skills.
• Position is based on video interaction, which requires being comfortable, professional, and friendly on camera with customers.
• Working knowledge of the Bank’s products, services, policies and procedures.
• Understanding of banking laws and regulations.
• Basic understanding of computer applications and software, i.e., Microsoft Office (Excel, Word, Outlook, SharePoint). Proficiency with 10 key touch.
Qualifications
Minimum Qualifications/Experience
• 1 - 2 years of customer service or sales experience.
• Professional appearance and demeanor for a video teller.
• General knowledge of Banking Laws and Regulations.
• General knowledge of ATM procedures.
• Bi-lingual fluent in both English and Spanish (optional, not required).
Formal Education & Certification
• High school diploma.
Work Status
• Full-time.
Supervisory Responsibility
• None.
Travel
• 0% - Negligible amount of travel expected
Working Conditions
• Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.