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Senior Analyst, Customer Loyalty
Liberty Mutual
Boston, MA, United States
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Description
Advance your career at Liberty Mutual - A Fortune 100 Company!
Manages projects, or workstreams within a larger project, that are non-cyclical and varied, aligning with the project management life cycle (initiating/defining; planning; executing; close-out) and supporting business priorities. May also perform some project work, such as research and analysis.
Works under limited direction from manager on more complex tasks.
Responsibilities:
• Leads workstreams within a larger sized project and/or leads smaller sized to moderately complex projects.
• Owns or contributes to defining the business case with input from stakeholders. Identifies and gains agreement on project objectives, scope, timing, and resources.
• Plans activities/tasks that will deliver the desired results and oversees day-to-day work and monitoring of progress towards goals.
• Conducts project meetings and prepares regular reports to communicate the status of projects to stakeholders within and beyond the project team.
• Escalates and works to resolve issues that serve as roadblocks and/or place project objectives at risk. Identifies and provides visibility into trade-offs between options, while identifying recommended approach.
• In addition to project management, may also perform some of the work defined in the project roles and responsibilities.
• Performs project close-out steps to include identifying lessons learned/best practices to inform the success of future projects. Applies continuous improvement methodologies throughout the project management lifecycle.
• Provides guidance to less experienced staff.
Qualifications:
• Bachelor`s degree in addition to 5+ years of relevant experience to include project management work.
• Solid business operations knowledge to include understanding the function`s value chain and market conditions strongly preferred.
• Solid knowledge of project management principles and concepts.
• Proven ability to manage the project management life cycle. Proficient with project management tools.
• Project management certification preferred.
• Displays strong communication, organizational, analytical, critical thinking, presentation, influencing, and relationship management skills.
• Effective team building skills.
Benefits:
We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please click here.
Overview:
At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.
We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.