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Customer Service Specialist
United Community Banks
Blairsville, GA, United States
Job Details - this job has expired, please see similar jobs below
Reports to:Contact Center Team Lead/Supervisor
Direct Reports:N/A
Salary Grade: 7
SUMMARY:
In compliance with established policies and procedures, this entry-level customer service position performs a variety of high-quality customer service support by responding to customer inquiries primarily via phone.
JOB REQUIREMENTS:
• High school diploma or equivalent; Associate’s degree preferred
• 1+ years in a customer service, financial, or retail environment preferred
• Experience with email, chat or other forms of electronic communication preferred
• Bilingual and/or Spanish-speaking ability a plus
• Able to work a set or rotating schedule that may include evenings and Saturdays
• Proficient in Microsoft Office programs with ability to operate standard office equipment
• Possess excellent interpersonal and communication skills
• Has a passion for delivering superior customer service
• Deliver professional and welcoming telephone etiquette and skills; ability to maintain a friendly, cheerful and courteous demeanor throughout the work day
• Strong verbal and written communication skills
• Ability to work in a fast paced, changing environment
• Ability to work well in a team environment
• Achieve individual performance goals set forth by leadership to ensure that the team meets or exceeds its goals
• Committed to achieving personal growth and success in meeting and exceeding performance and productivity targets
• Successfully complete all Contact Center in-house training programs including but not limited to BVS courses, periodic quizzes, etc.
• Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
JOB FUNCTIONS:
1. Routes customers to a specific individual or to the correct branch location and/or provides branch locations and hours of operation
2. Answers basic questions related to customer accounts and or debit card activity, and process funds transfer requests
3. Assesses and responds to customer and co-worker needs and requests quickly, accurately and efficiently
4. Provides exceptional service meeting and or exceeding customer expectations
5. Interacts with customers and co-workers in a professional and caring way and represent United Community Bank as “The Bank that Service Built”
6. May include supporting additional customer channels, features and functionality
7. May include actively seeking or referring sales opportunities which align customer needs with UCB’s products and services to the appropriate team or business unit
8. Maintains thorough knowledge of all bank products & services
9. Other duties as assigned