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Bank Operations Processor
First Horizon National Corporation
Memphis, TN, United States
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Description
Provides administrative and operational support within the company's banking operations in accordance with established methods and procedures. Complete Daily Schedule Control reporting for all team members daily productivity and reports the results to management. Produces reports for others & various Lockbox customers to meet SLA's agreements for department. Communicates with contacts & other departments and/or outside agencies to resolve problems. Coordinates the daily workload for Wholesale Lockbox and the team members to ensure all deadlines have been met. The employee exercises sound judgment in performance of tasks, referring unusual cases to a OPS Manager - Works continuously with Wholesale Lockbox employees to ensure Quality Work while meeting established Production Criteria. Acting Supervisor when Manager is out of the office.
Duties and Responsibilities
• Prepares various reports to be delivered to Wholesale Lockbox customers along with preparing and transmitting various Payment Files to customers via various Electronic Means. Responsible for monthly analysis information being reported to ensure customer billing is completed each month. Daily reporting of productivity to management for lockbox team. Workflow Coordinator.
• Assists Customers & Wholesale Lockbox clerks with questions and provides answers, referrals, or solutions
• Ability to operate NCR 7780 - OPEX 3600 Scan Machine & other equipment relating to Lockbox operations when the need arises.
• Compile, sort, and verify accuracy of data entered into Wholesale Lockbox Capture system. Must be able to multi-task while making sound decisions at all times.
• Participate and help lead special projects as assigned by supervisor and/or area manager. Ensure all bank related training and compliance has been completed by all team members and reported to management.
Requirements
High School diploma (or equivalent) is required for consideration. 4-6 years of experience required or combination of education/experience; 6-8 years of Lockbox processing preferred.
Knowledge/Skills/Abilities/Training/Systems;
Knowledge of an applicable computer software program, excellent organizational skills, detail oriented, skilled in meeting nightly customer deadlines - must be able to type 45 wpm & 10,000 key strokes per hour -- Must have FT Mainframe Application Knowledge in regards to Payment File Transmissions & File Verifications, Works well under pressure and has the ability to make sound decisions when acting as Supervisor.
Work Hours;
Monday through Friday
7:00am - 4:00pm
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