This job has expired, please see additional jobs below
Supervisor
PennyMac
Moorpark, CA, United States
Job Details - this job has expired, please see similar jobs below
Job Description
• The Shared Services Supervisor is responsible for managing the day-to-day operations of the Shared Services Team. The Supervisor may have
operational accountability and leadership over one or more of the following Shared Services functions:
Invoice Management – Review and payment of service provider invoices, including attorneys, valuation vendors, property preservation vendors, etc. Invoices are submitted electronically and manually for payment.
• Property Preservation – Properties secured by delinquent loans are inspected and if found to be vacant, are preserved by the property preservation vendor(s).
• Credit Reporting – Loan status is reported on credit reports for all eligible PennyMac borrowers. Involves review and updating of account status codes, transmitting credit reporting data to the major credit repositories, reviewing exceptions, and reviewing reporting for accuracy.
• Foreclosure Reinstatements and Reconciliation – Borrower requests for reinstatement quotes are provided by the Shared Services team. When borrowers submit funds to reinstate their loans, those loans are reviewed to ensure accuracy of the reinstatement quote and how the funds were applied to the loan per the quote.
• The Supervisor will develop and implement policies, procedures, quality assurance/control routines, and operational routines to ensure compliance with investor, insurer, and internal requirements. The supervisor will also contribute to the development of business unit goals and action plans to anticipate and support the needs of a growth-oriented company.
• Attract, develop and retain talent necessary to support business priorities.
• Approve timecards and time off requests
• Ensure team and department goals are met by doing the following:
Track employee productivity
Review employee work product for accuracy and quality
Coach and mentor performing and non-performing employees
• Provide regular updates to the Shared Services Manager by attending one-on-one meetings and maintaining open lines of communication
• Provide key metric data/results for various management reporting routines
• Develop required process infrastructure, policies, procedures, and operational routines
• Complete special assignments necessary to support dynamic business needs.
• Performs other related duties as required and assigned
• Demonstrates behaviors which are aligned with the organization’s desired culture and values
Preferred Qualifications
High School Diploma or equivalent work experience. 5+ minimum years experience.
• Property preservation experience, including investor and insurer requirements, strongly preferred
• Previous management experience preferred
• Financial services and/or mortgage industry experience preferred
• Must be highly proficient in Microsoft Excel and Word
• Must be a team player with strong attention to detail and able to work independently
• Proven track record of delivering timely and accurate information in a fast-paced environment
• Excellent critical thinking, problem solving, mathematical, and sound judgment skills
• Strong business acumen and ability to interface with executive management