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Customer Care Professional
American Express
Wrentham, MA, United States
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This is a Band 28 requisition
JOB OVERVIEW:
• This position is responsible for managing and processing corporate applications for clients based out of Australia, New Zealand, HongKong, Singapore and Thailand Markets.
• Liaise with ADM’s and various internal teams to obtain missing information
• Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML and due diligence requirements
• Liaising with internal Business Partners with relation to any erroneous or incomplete applications received.
• Manage the end to end journey of a corporate application.
• Multi task and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment.
• Document necessary application information and offer solutions that benefit the customer.
• Maintain acceptable performance standards, including effectiveness, efficiency and quality
• Utilize a consultative approach to provide solutions and receive incentives based on operational metrics results.
• Document necessary account information and offer solutions that benefit the customer and our business.
This role may be subject to additional background verification checks
Qualifications
QUALIFICATION:
• Demonstrated ability to work independently in a fast paced, structured, high volume environment with minimal supervision.
• Proven negotiation/problem solving skills with internal and external clients.
• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy.
• Must possess strong planning and organizational skills.
• Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management.
• Must be flexible to work any shift during core hours of operations