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Lead Office Services Coordinator
Jones Lang LaSalle
Mountain View, CA, United States
Job Details - this job has expired, please see similar jobs below
Lead Office Services Coordinator
Responsibilities:
Directly support the Facility Manager with on-going facility and team related responsibilities, including, but not limited to:
• Assist with budgetary requests, analysis and reporting
• Act as a liaison to Jones Lang LaSalle finance team and other account team members
• Assist with researching, analyzing and reporting budget variances
• Work with team members to identify and respond to any financial or budgeting related issues
• Helps support facility specific cost savings targets to contribute to the account achieving significant savings
• Supports requests associated with Jones Lang LaSalle Management, Operations and Financial audits
• Assist Senior Facility Manager with tactical planning for the regional facilities team’s goals and objectives
• Provides support for guests, visitors and employees at client locations
• Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers
• Resolves problems associated with all building services including: janitorial, food service, coffee services, parking, vending, badging, conference rooms, cubes as well as interior and exterior furnishings, fixtures and equipment.
• Coordinates special events in support of client or Jones Lang LaSalle
• Provides support for meetings and conference room reservations, as needed and directed
• Assists with the coordination and scheduling of maintenance activities
• Assists management and staff with operational reporting, budgeting, financial systems, purchasing as necessary.
• Provides facility specific assistance to the project management team as needed or requested
• Reads and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys.
• Ensures appropriate follow up with customers
• Seeks to continuously improve processes, systems and overall client satisfaction
• Provides direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption, as needed
• Assist with budgetary requests, analysis and reporting
• Act as a liaison to Jones Lang LaSalle finance team and other account team members
• Assist with researching, analyzing and reporting budget variances
• Provides support for guests, visitors and employees at client locations
• Helps support facility specific cost savings targets to contribute to the account achieving significant savings
• Supports requests associated with Jones Lang LaSalle Management, Operations and Financial audits
• Provides facility specific assistance to the project management team as needed or requested
• Acts as an interface with client, visitors and guests. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation. Ensures delivery of committed services and overall satisfaction with Jones Lang LaSalle performance. Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery.
• Developing and deploying employee engagement initiatives
• Developing and implementing pilot and change management plans
• RFP production
• Other duties as assigned.
Requirements
• High school education or undergraduate degree preferred.
• 1-2 years FM experience preferred
• Superior customer service skills and orientation
• Ability to maintain professionalism at all times under stressful situations
• Ability to plan and manage work under time constraints
• Ability to multitask and work without direct supervision
• Proficient in MS Office, and possess strong written, verbal and people skills
• Strong organizational skills and collaborative style needed.
JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.
If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com