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Business Process Control Officer
TD Bank
Wilmington, NC, United States
Job Details - this job has expired, please see similar jobs below
TD Description
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.
Department Overview
North American Credit Cards and Merchant Services (NACC&MS) organization was formed in Fall 2011 and brings together the credit cards and merchant services businesses in Canada and the US. TD’s credit card products are distributed through the retail distribution network in the U.S. and Canada; on a national basis in Canada leveraging direct response channels; and, through hundreds of partnership programs with financial institutions, retailers, non-profit organization, sports teams, and other third party organizations. In addition, TD offers private label financing in the U.S. and Canada. With the acquisition of the MBNA portfolio in 2011, TD’s credit card business is now ranked among the largest in Canada and among the top 10 in North America based on loans outstanding. TD’s Merchant Services business provides merchants in Canada and the U.S. with a full range of payment processing services and solutions. TD provides merchant acquiring solutions to some of the largest retailers in Canada.
Job Description
The Business Process Control Officer acts as a primary liaison providing support and guidance with key activities related to bankcard operations. Will be required to effectively managing changes & updates to policies and procedures and ensure streamlined communication.
Job Requirements
• Assists in the development of communication, implementation and/or training plans to support implementation of projects and/or business initiatives.
• Responsible for 1 – 2 processes of low to medium complexity.
• Works with the Manager and Senior Manager to document and continuously update policies and procedures for onboarding covering the process for critical AML applications – working with the other GAML operations partners to ensure standardization of the process across bordersIdentify and recommend process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business.
• Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.; working with team to investigate new systems and applications (US, Can and cross border), ensuring process and procedures are documented and in accordance with compliance objectives and standards.
• Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
• Prioritizes and manages own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines.
• Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes.
• Use project management software / tools and applicable templates to prepare documentation, track, monitor, and report information, and maintain database(s) as applicable.
• Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
• Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate.
• Participates as a member of the team in executing assigned deliverables within specified parameters.
• Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities.
• Supports the project team and the business by continuously developing knowledge in own area.
Hours
Mon - Fri / 8 - 5
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank's HR Compliance Department at hrcompliance@td.com. Please include your full name, contact information and details about your request within the e-mail.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.