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Manager
Jones Lang LaSalle
Richmond, VA, United States
Job Details - this job has expired, please see similar jobs below
Position Goals
• Successfully plan and manage large (100+ person), multi-phased move management projects
• Ensure client satisfaction throughout the move management process
• Ensure all move management activities are performed in a manner consistent with documented processes
• Adherence to move management schedule and budget
• Ensure data accuracy within move management and CAFM systems
• Ensure compliance with all key performance indicators
• Provide superior customer service
• Enhance own professional and personal skills
• Meet assigned financial targets
Deliverable Role/Responsibilities
• Manage all assigned MAC activities on account or large project
• Proactively manage project-related issues on account or assignment.
• Ensure Jones Lang LaSalle best practices and policies are being followed
• Receive and process client move requests
• Provide a single point of contact for all move management activities
• Facilitate a project kick-off meeting with internal staff and key stakeholders to ensure responsibilities are communicated and understood by all concerned.
• Participates in planning meetings hosted by the client, Occupancy Planning and other key stakeholders
• Develop and implement move project plan and budget through collaboration with the facility manager, project manager and construction manager; as required
• Prepare/update project status reports, process purchase orders and invoices, update tracking reports and maintain files for due diligence and financials.
• Demonstrate a proactive focus on meeting client and project requirements in a timely and cost effective manner
• When required, prepare various RFP’s needed for vendor and contractor services for the complete project.
• Incorporation of “best practices” into move projects and activities
• Initiate and manage meetings to review move schedules with move vendors and key stakeholders
• Identify and address areas of concern regarding potential liabilities and risk
• Ensure move processes are managed in accordance with the client’s and Jones Lang LaSalle’s policies and procedures
• When necessary, procure and/or manage union and non-union move labor
• Manage supporting suppliers (technology, telephony, furniture, etc.)
• Evaluate vendors to ensure compliance with the standards of performance
• Perform timely data input into the CAFM system to maintain occupancy information
• Develop and deliver required project specific reporting
• Comply with all Jones Lang LaSalle policies and procedures, including but not limited to time & expenses, ethics and business practices.
Interactions
• Facilitate direct communication between the following stakeholders:
• Client, move points of contact and associate moving
• Vendors and supporting suppliers
• Project Managers
• Occupancy Planners
• Facility Managers
• Building Landlords (as required)
• JLL Account Management
Technology Proficiencies
• Strong CAFM system skills, especially within the Manhattan and/or FMS platforms
• Strong Microsoft Excel skills
• Strong Microsoft Projects skills
• Ability to utilize the Microsoft Office suite of technologies
Required Knowledge, Skills and Abilities (KSA)Experience
• Three to five years of facility, project or construction related experience in a Corporate Real Estate environment
• Has successfully managed multi-phased move projects involving over 100+ employees collectively
• Background in project management, construction management, architecture or project strategy planning is desirable
• Organizational skills with the ability to identify and manage priorities
• Excellent written and verbal communication skills
• Detail oriented
• Flexibility and ability to work “non-standard” hours on a regular basis
• Ability to travel as required
• Ability to multi-task and work both independently as well as in a team environment
• Strong working knowledge of architectural drawings and furniture and space planning concepts
• Highly organized with strong analytical skills
• Strong interpersonal skills with an ability to interact with executive level external and internal clients
• Ability to manage all aspects of move management projects effectively and efficiently including, but not limited to Budgeting, Scheduling and Change orders
Capacity to deal with ambiguity and address complex problems.
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