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Training Specialist - Financial Services
Voya Financial
Jacksonville, FL, United States
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Profile Summary:
We are looking for a Sr. Training Specialist to work in our Learning and Development Department at our Windsor, CT office. The Sr. Training Specialist will possess a series 6 license or be prepared to obtain the license within 6 months. Additionally the training specialist will have previous experience using the ADDIE model and training within a Financial Services organization.
• Assess training needs, design, deliver and measure impact of training for business partners. Lead training projects for enterprise business-specific initiatives.
• Assist in onboarding and coaching Training Specialists.
• Works with business partners to solve problems that impact training of employees.
Profile Description:
Provide formal coaching to staff and business partners with pre-identified objectives and measurable outcomes Design curriculum, job aids, and manuals to meet training outcomes as defined by needs assessment
• Develop and implement interactive, engaging, learner-focused instruction for new hires and existing employees.
• Facilitate classroom or virtual training for a variety of needs, such as new hire orientations, job skills (technical) training, and product rollouts.
• Encourage and enhance participation, facilitate discussion, and keep learners focused by managing timing and pace.
• Collaborate with business partners to create training solutions and appropriate evaluations of skills and knowledge transfer.
• Manage classroom performance and report back to business partners on a weekly basis.
• Gain a thorough knowledge of products, departmental processes, and operational systems.
• Manage session logistics including access to systems and platforms, build out training content for training databases, create Instructor Led Training modules and sessions within the Learning Center.
• Design and facilitate departmental training and other customized programs utilizing a systematic internal consulting process
• Follow up with customers to assess further needs and outcomes of training
• Facilitate communication among employees and management
• Facilitate process design sessions with business partners and leaders
• Identify and implement industry best practices
• Oversee and lead updates to all material in core curriculums on an annual basis
• Be able to deliver training for multiple functions and business lines across the organization
• Drive strategy in project execution by managing sub-project deliverables around process design, training design, delivery, and measurement
Education & Experience:
• FINRA Series 6 license or able to obtain the license within 6 months.
• Bachelor’s degree or equivalent experience
• 2-4 years of previous training experience with classroom and virtual facilitation as well as instructional design.
• Possesses knowledge of the ADDIE methodology and/or the Six Disciplines of Breakthrough Learning.
• Enjoys new experiences and challenges. We need people who look forward to seeing others ‘get it’ when learning truly takes place.
• Demonstrates strong written and verbal communication skills.
• Builds strong relationships with leaders and business partners at all levels in the organization.
• Seeks continued professional development and has openness to coaching.
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more about Critical Skills.