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Claims Ops Consultant
Munich Re
Wayne, PA, United States
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Job Description
Immediate (5+ years) level claims professional position. Manages the oversight of core foundational unit operations support programs, which includes but is not limited to Quality Assessment, Claims Management Standards, Regulatory Compliance, Data Management, Subrogation, and Training. Acts as a Subject Matter Expert for systems and applications, working closely with Claims Operations Leadership, responsible for the development of Business Unit requirements and introducing modifications/enhancements to application users.
Manages the Claims Seasonal Spike and CAT Teams. Engages with Claims Operations regarding planning, staffing, training, execution, reporting, and model close out of Spike and CAT Teams.
Participates in initiatives, projects and Value-Add opportunities identified to support the direction of the business. Has accountability to Business Unit Leaders and/or Project Lead/Owners relative to assigned initiatives and projects.
Influences operational excellence in Claims Quality and Customer Experience with responsibility for positive trends with the Business Unit’s measures and metrics.
Qualifications
Qualifications - Education:
Required:
College Degree or equivalent work experience
Desired:
College Degree in Engineering or Business with completion of insurance course work
Qualifications - Work Experience:
Required:
5 years of general insurance experience or Customer Service support roles
Desired:
Previous work experience in property claims operations. Working knowledge of mechanical and electrical equipment and systems. Working knowledge of computers and electronic devices.
Qualifications – Certifications/Designations/Licenses:
Desired:
Adjusters license as required by state
Qualifications - Technical Skills:
Required:
Good working knowledge of PC’s including Windows environment
Desired:
Knowledge of HSB’s systems and applications as well as MS Word, Excel, Guidewire, etc.
Qualifications - Non-Technical Skills:
Required:
Ability to function independently as well as in an environment of teamwork and collaboration. Excellent organizational and time management skills. Ability to influence and negotiate. Strong verbal and written communication skills.
Desired:
Experience in a customer facing role.
Qualifications – Other:
Required:
Demonstrated leadership competencies