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Claims Representative
Zurich Insurance Group
Palo Alto, CA, United States
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Description
We are Farmers!
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today!
Job Summary
Investigates, determines liability, confirms coverage, establishes damages, and negotiates settlement of claims. Will also be required to maintain an active adjusters license in states where required.
Essential Job Functions
• Investigates, confirms coverage, determines liability, establishes damages, reports status and negotiates the settlement of assigned cases (has authority to make payment of assigned claims within prescribed limits).
• Adjusts all types of claims. Inspects damaged property and vehicles, and determines claims related damage.
• Estimates the cost of repair or replacement of damaged or stolen property and vehicles.
• Determines and reports on subrogation potential.
• Initiates the sale of salvage vehicles, personal property, and miscellaneous salvage items.
• Reports theft, fraud, and arson losses as required to state and industry agencies.
• Performs most duties on an individual basis, and work has a direct bearing on Management results.
• Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times.
• Personal contacts are a major part of activity and include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other person(s) incident to the investigation and processing of claims.
• Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.
• Performs other duties as assigned.
Physical Actions
Bending, Pulling, Sorting, Carrying up to 20 lbs., Pushing, Speaking (English), Climbing, Reaching, Standing, Key entering, Reading (English), Walking, Kneeling, Seeing, Writing (English).
Physical Environment
Required job duties are normally performed in a climate-controlled office environment, but with exposure to some or all of the following environments when in the field: Uncontrolled outside environmental conditions, Excessive Noise Levels, Chemicals, Chemical/Biological Conditions, Moving Mechanical Parts, Areas considered dangerous, Conditions, which could affect the respiratory system or skin such as: fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.
Education Requirements
• Four-year college degree or
• An automotive related Associate of Applied Science degree from an accredited technical college or the experience described below.
Experience Requirements
• For applicants who do not meet the education requirements, two (2) years working as a manager, assistant manager or lead estimator in an auto body repair facility is required.
• Must achieve minimum passing scores on all claims training exams.
• Experience with retail customer service
Special Skill Requirement
• Excellent communication skills – both written and oral
• Excellent time management skills
• Ability to travel and drive long distances
• Computer skills - MS Word, Excel, Outlook
• Valid driver's license
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.