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Enterprise Control Center Analyst
Dun & Bradstreet
Short Hills, NJ, United States
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Why We Work at Dun & Bradstreet
Life here at Dun & Bradstreet is changing – for the better. With almost two centuries of experience and a new modern vibe, work at D&B has never been more exhilarating. Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. We’re wildly passionate about our purpose, and it has us evolving everything we do – from how we engage with our customers to how we energize one another. So if you thrive in a fluid, agile culture but want the solidity of a storied and commanding brand, come join us!
Why We Work at Dun & Bradstreet
Life here at Dun & Bradstreet might surprise you! Each day, we are taking steps to transform our culture into one that activates the very best in our people. At the heart of our work you’ll find our core values: to be data inspired, relentlessly curious and inherently generous. These values inform how we engage with our customers and how we energize one another. Step inside and you'll feel that energy in our hallways and product labs, client meetings and whiteboard sessions, hashtags and annual reports. We're also exploring what needs to change to accelerate creativity and innovation.
For example:
• We eliminate traditional performance reviews in favor of a more continuous dialog between team members and their managers.
• We flattened the structure of our organization so that our leaders are accessible and more in tune with our people.
• And, we changed our dress policy: 'Dress for Your Day' simply means wear what you want.
Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. We’re wildly passionate about our purpose, and it has us evolving everything we do – from how we engage with our customers to how we energize one another.
So if you thrive in a fluid, agile culture but want the solidity of a storied and commanding brand, come join us!
Our Technology Team:
Technology is a global team that creates and operates the systems that deliver D&B data into our customer’s ecosystems. We eat, breathe, and dream of technologies that run our business today - and those that will transform the way we deliver value in the future.
D&B ECC (Enterprise Control Center) Operations provides 24x7 Level 1 support for the organization’s global production applications monitoring, incident handling, escalations and service restorations. This role is responsible for performing proactive monitoring of application alerts and events, follow standard ITIL Incident and Problem processes, escalations procedures, review application run books and execute routine service restoration steps to manage and resolve incidents. Interact with peers, application support teams, engineering teams, service desk and infrastructure NOC to facilitate effective handling of service incidents and requests.
Key Responsibilities
• Perform proactive documented checkouts and monitoring to avoid service outages or limit their impact. Fault isolation, notifications and escalations to restore service as necessary.
• Review Runbooks and pre-deployment application rollout activities that ensure health monitoring, production readiness and understanding of established recovery procedures.
• Awareness and support for implementation of scheduled and CAB approved changes.
• Support for pro-active maintenance activities such as validating failover recoveries, release deployments and routine activities required to keep the infrastructure in good health.
• Execute initiatives that deliver operational support improvements to technology, processes, tools and application service.
Key Requirements
• The candidate will ideally have a 4 year degree from accredited college/university or equivalent minimum of 5 to 10 years of real world experience.
• A+, CCNA, MCP, Linux Certifications, etc. are valued.
• Solid working knowledge of application fundamentals and functions, Windows OS, Linux, HP UX, Big IP Load Balancers.
• Good knowledge of operations procedures, application troubleshooting, security principles.
• Working knowledge of Web based services that included Apache, Jboss, Tomcat, IIS, and restororation of their services.
• Superior customer service and communications skills.
• Comfortable working within a highly collaborative team environment as well as an independent performer is essential.
• Weekend and off hours shift work and support is required.
• Strong understanding and working experience with ITIL incident and problem management processes and analytical skills.
• Excellent written and verbal skills and ability to succinctly summarize key technical findings and root cause analysis.
• Ability to multitask and prioritize with a high attention to detail.
• Experience with System Monitoring and Automation is preferred.
Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to TalentAcquisitionTeam@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.
Please note that all Dun & Bradstreet job postings can be found at https://dnb.wd1.myworkdayjobs.com/Careers and all communication from Dun & Bradstreet will come from an email address ending in @dnb.com.