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Electronic Banking Rep - Specialist
Mitsubishi UFJ Financial Group
San Diego, CA, United States
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Description
Join a financial group that’s as committed to your future as you are. At MUFG, we share a vision for our future, we share our successes, and we strive to bring out the best in each other in everything we do. Our 14,000 diverse colleagues are connected by a common ambition to create change for the better—from forging more dynamic career paths, to driving progress in our communities, to continuously reshaping the standards of global financial services. Positive impact starts here; see the change you can make as we strive to become the world’s most trusted financial group.
Job Summary:
Responsible for the accurate and timely processing of ACH Direct Deposit, Prearranged Payment files, Federal Recurring files and Corporate Tax Payments. Responsible for a high level of incoming/outgoing customer service calls to/and from Corporate, Individual and Department User clients. May perform most routine duties associated with a unit independently. May require assistance with more complex issues. Meets all minimum production goals and quality standards. Close supervision and specific instruction is available. Decision making and problem solving is moderate. Good analytical skills required.
Major Responsibilities:
Provide accurate response to basic ACH, InstaTax, and EDI inquiries from Corporate and Consumer Clients, Department Users, and Financial Institutions. Can research basic issues related to transactions and systems. Possess ability to recognize cases that require escalation to management and/or filing of a Questionable Activity Report. Obtain necessary regulatory certifications, as mandated by Bank policy, including but not limited to BSA/AML, Privacy, and Elder Abuse Certifications. Research and resolve Federal Recurring Reclamations. Work with Federal Agencies as required. Research and resolve basic ACH, Insta-Tax, EDI exception items such as rejects, returns, and deletes/reversals. Research and resolve Regulation E Claims of Error Process and/or verify InstaTax applications for new set-up and changes Research and resolve basic Risk Limit Exceptions. Research and resolve ACH/EDI trace requests. Process all incoming and outgoing electronic data transmissions for ACH and EDI systems. Validate and balance receiving and origination files for all ACH/ EFT items. Process Bank by Phone research and return requests. Complete and process general ledger request within established timeframes.
Qualifications:
Typically requires a high school diploma or GED and 1 - 2 years of technical experience.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.; The above statements are intended to describe the general nature and level of work being performed.; They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.