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Executive Director
Reinsurance Group of America
Chesterfield, MO, United States
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Position Overview
RGA is looking for an Executive Director of Implementation Services for AURA that will be responsible for all activities related to new implementations, maintenance, and updates for assigned clients.
As an Executive Director would you enjoy successfully managing a team to deliver professional services to external clients, ensuring a high level of resource utilization, providing high quality services, and meeting or exceeding client defined success criteria?
If so, think RGA!
Responsibilities
• Ensures successful maintenance of existing client base
• Manages the successful implementation of any new AURA projects
• Ensures coordination with other service teams when specific knowledge or skills are required
• Provides leadership and direction to team.Manages and controls activities of assigned project team members. Ensures adequate staffing is in place for assigned projects in order to meet time constraints and budget.
• Develops and maintains key performance indicators including billable utilization, project profitability, client satisfaction, etc.
• Responsible for developing and maintaining processes and procedures for the team to ensure consistent practices across projects and quality deliverables to the clients
• Acts as an advisor and an escalation point to the client, offering both consultation and service in all aspects of automating the new business process, particularly underwriting.
• Mentors associates within the team. Performs supervisory duties including, but not limited to hiring, training, evaluating, coaching and disciplining direct reports.
• Accountable for the performance and results of the assigned AURA TECH team.Executes functional business plans and contributes to the development of functional strategy
• Negotiates and influences the opinions of others within the AURA TECH as well as external organizations; exercises sensitivity to the audience
• Maintains regular and predictable attendance.
• Performs other duties as assigned.
Requirements
• 10+ years of experience in IT Portfolio Management, Operations, Consulting, or related field.
• 10 years in software product delivery to external clients
• 10 years of experience in staff management.
• Strong critical thinking and problem solving skills.
• Strong organizational skills with excellent relationship building, communication skills and negotiation skills.
• Highly collaborative, have high quality bar, attention to detail, and solid business acumen.
• Work independently across a variety of projects.
• Strong experience in building business cases and providing project assurance.
• Detail oriented with an ability to think strategically and make recommendations.
• Excellent data analysis and reporting skills.
• Outstanding leadership skills.
• Outstanding oral and written communication skills, and proven ability to effectively communicate with senior executives.
• Outstanding ability to create and deliver presentations leveraging commonly-used tools (e.g., PowerPoint).
• Ability to manage and execute multiple priorities in a fast-paced environment.
• Outstanding network-building, team-building and consensus-building skills.
• Strong negotiation and persuasion skills, including the ability to influence without formal authority.
• Ability to manage uncertainty and operate independently with minimal supervision.
• Strong quantitative and analytical skills.
• Experience conducting root-cause analysis and solving problems creatively.
• Ability to move between strategy and execution.
• Advanced knowledge or MS Office
• Advanced knowledge of Portfolio Management Tools
• Bachelor’s degree in Business Administration, Computer Science or related field
Company Overview
Reinsurance Group of America, Incorporated (NYSE: RGA) is one of the largest global providers of life reinsurance, with offices around the world. RGA delivers expert solutions in individual life reinsurance, individual living benefits reinsurance, group reinsurance, financial solutions, facultative underwriting and product development. Our mission is to enhance our clients’ prosperity by supporting their financial and risk management capabilities.