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Mortgage Servicing Credit / MERS Specialist
Fidelity Southern Corporation
Atlanta, GA, United States
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The Fidelity Bank Promise: To be the Number One Community Bank with the Best Customer Service in Town. Fidelity Bank is a full-service bank with over 60 bank branches located throughout metro Atlanta and Florida. Additionally, Fidelity Bank operates Wealth Management, SBA, Commercial, Indirect Automobile Financing, Construction Lending, and Mortgage offices throughout the Southeast.
Fidelity Bank is seeking a Credit/MERS Specialist to be responsible for performing all MERS (Mortgage Electronic Registration System) related functions to ensure the accuracy of MERS system records. The position will also be responsible for handling Partial Release requests and maintaining system records for all Special Loans (DSI, ARM, and Construction to Permanent Loans). Will ensure all credit disputes are responded to appropriately and within the established guidelines. This position requires knowledge of the Fair Credit Reporting Act (FCRA) as it relates to credit reporting and dispute response and resolution. Other duties as assigned.
Essential Duties and Responsibilities:
• Verify that all new loans boarded to the organization’s servicing platform match the data set up in the MERS Online Database.
• Perform the timely processing of all tasks/functions related to the acquisitions and transfers process for the MERS system, including final reconciliations of loan counts boarded to SD and MERS.
• Perform MIN level research for any MERS related issues.
• Perform monthly MERS portfolio review and reconciliation; leads annual MERS audit.
• Review and maintain all reporting provided by MERS.
• Will also be responsible for reconciling MERS records for reporting and audit purposes and respond to incoming inquiries regarding MERS.
• Coordinate any task or projects related to MERS.
• Provide guidance to associates related to MERS system and process.
• Ensure all inbound and outbound transfers of beneficiary rights and/or transfers of servicing rights are completed in a timely manner in accordance with the organization’s and MERS’s guidelines or requirements.
• Collaborate with MERS and internal departments to address root cause of common discrepancies – assist with the creation, revision, and deletion of department’s policies and procedures when necessary to eliminate future occurrences.
• Research, identify and report exceptions daily to MERS or internal management team for review and resolution.
• Validate Mortgage Identification Numbers (“MIN”) for correctness on a daily basis and make all necessary changes to organization’s servicing system or the MERS Online database to reconcile discrepancies.
• Perform daily maintenance of data using various online platforms and software, with the ability to create and manipulate spreadsheets and various other data models.
• Coordinate any requests related to Partial Releases. Refer to outside counsel as needed, monitor and respond timely to borrower requests while ensuring adherence to investor requirements.
• Responsible for handling special loans (Construction to Permanent, ARMs, and DSI) maintaining all indices are updated on SD as required on a daily basis (LIBOR) or as needed (Prime).
• Research, process and respond to all credit disputes received in a timely manner within the time guidance provided by the regulation.
• Responsible for analyzing the accuracy & integrity of credit data provided to the credit reporting agencies.
• Understand Metro II reporting and processes needed changes to bank guidelines.
• Manage E-Oscar system to bank policy and procedures. Ensure all disputes are responded to timely.
• Process customer complaints as received ensuring compliance with all regulatory requirements and timelines.
• Respond to all written disputes as received ensuring compliance with all regulatory requirements and timelines.
• Maintain and manage specialized reports for tracking responses.
• Responsible for ensuring our letter library is maintained with appropriate versioning controls, that we have uniformity in “voice”.
• Responsible for all letters by reviewing for accuracy of content and new letters are established with the right controls.
• Responsible for creating ad-hoc letters “on demand” based on circumstances.
• Manage Vendor Relations by ensuring that they are sending out their monthly report cards and meeting their SLA’s.
• Responsible for ensuring the vendor stays compliant with the product they are supplying.
Disclaimer: This job summary should not be construed to imply that these requirements are the exclusive standards of the position. Employees will follow any other instructions and perform other related duties as may be required by their supervisor.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.