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Fraud Prevention Director
FirstBank
Lakewood, CO, United States
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Description
The Fraud Prevention Director is responsible for strategic planning, organization, and execution of fraud prevention functions for the company. This position has responsibility for ensuring that fraud prevention initiatives align with business objectives throughout the organization. Most significantly, the Fraud Prevention Director is looked to for thought leadership in the critical area of fraud prevention and is responsible for driving significant structural changes within this area.
As primary responsibilities, the Fraud Prevention Director oversees the investigative and analytic functions within Fraud Prevention. Respectively, these teams are responsible for reviewing more complex fraud cases, for transaction approvals, and for adapting controls to ensure continued alignment with emerging fraud threats. These groups are also tasked with optimizing detection efforts through statistical and predictive modeling. The Fraud Prevention Director is expected to maximize the use of existing technologies but to also identify technology and process gaps. The position requires close collaboration with other areas within the company, and will oversee related training efforts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provide leadership oversight and accountability for fraud prevention efforts; Lead planning and development of fraud strategies, maximizing staffing, systems and processes
• Plan and oversee all aspects of relevant project implementations; implement significant structural changes as required
• Advance data analysis and statistical concepts within the Fraud Prevention Department
• Ensure established processes are touched by technological and innovative change; work with departments and key stakeholders across the company to improve business processes by leveraging technology
• Oversee the design and development of a fraud prevention training program; Develop a fraud prevention staff that rivals the best and most knowledgeable in the industry
• Make sure applications, systems, processes, policies and personnel are developed, implemented and operated in compliance with evolving regulatory and security standards and that they adequately support the company’s growth and business needs
• Lead the vendor acquisition process, including negotiations with vendors, preparation of procurement documents and verification that products and services received comply with contracted terms
• Oversee hiring, training, coaching and development of staff, including officers, managers and supervisors, within area of responsibilities
• Provide information as requested for tracking of business goals and for preparing financial and related projections
• Represent the organization at industry and professional meetings and conferences
• Perform other job-related duties as assigned
SUPERVISORY RESPONSIBILITIES
• Ensure direct reports, and supervised areas as a whole, are meeting performance expectations. Develop industry knowledge within the team, promote cross functional collaboration
• Ensure policies and procedures embody best practices, are followed and appropriately documented
Salary Commensurate with Experience
Requirements
MINIMUM QUALIFICATIONS OF POSITION
• A minimum of 3 years of management experience
• A minimum of 7 years related work experience in bank operations, payments or fraud prevention
• Working knowledge of information security concepts
• Proven leadership and management skills
• Experience with the design and implementation of strategic plans
• Strong operational problem solving skills; Intellectual curiosity and a need to continually improve on processes
• Understanding of, or experience with data analytics
• Strong communication and interpersonal skills, with a clear customer service orientation
• Project management experience
PREFERRED QUALIFICATIONS OF POSITION
• Bachelor’s degree in a related field
• Experience with fraud or security operations management
• Direct work in the field of fraud prevention or information security
• Ability to effectively analyze, assess, and identify process and system improvements
• Project management certification
• Experience leading others in leadership positions
KNOWLEDGE AND SKILLS
• Strong skills working with data and operational processes
• Unrelenting interest in assessing and identifying process and system improvements
• Expertise in project and change control management
• Presentation and public speaking skills
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Work is performed in an office environment with moderate noise levels and light to heavy traffic. An individual in this position:
• Frequently remains stationary throughout a typical business day
• Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
• Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
• Occasionally positions self to access drawers and shelves of various heights
• Frequently reaches for and handles paperwork and files
• Constantly communicates with customers, coworkers, and management in-person and on the phone
• Must be able to exchange accurate information