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Director, Customer Intelligence
MasterCard
O'fallon, MO, United States
Job Details - this job has expired, please see similar jobs below
Who is Mastercard?
We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Director, Customer Intelligence
Overview
We are looking for someone who is excited to partner with the Global Customer Care team to tell customer experience stories that stand out. Whether creating an executive update or writing a thought leadership piece for a publication, or a keynote speech for executives, we pride ourselves on creating campaigns that truly tell the story of Mastercard’s Customer Care organization. This position is focused on raising awareness of our customers’ experience. The true Voice of Customer. If you think you have what it takes to join Mastercard, we’d like to hear from you.
The Designer is an experienced writer, editor, social media expert, storyteller and relationship builder. S/he has experience translating a division’s business objectives into strategic communications and content marketing initiatives that build strategy and performance awareness and drive business results. The right candidate for this position is fluent in the fundamental of service delivery marketing and has experience working with companies in the technology industry and B2B enterprises. S/he can quickly write a byline or craft a targeted pitch.
We would like to meet you if you answered “Yes” for the majority of questions below:
• Creativity and a keen eye for detail, taking pride in a high-quality end product.
• Excellent time management skills and the ability to balance multiple ongoing projects.
• The ability to understand complex information and data, and come up with the most appropriate visual method of communicating it to a reader.
• A problem-solving attitude and a willingness to tackle different challenges.
Role
• Visualising data to create engaging information graphics. It’s crucial that we communicate data clearly and effectively.
• Design of our digital and print artifacts. The Designer will work collaboratively with our internal teams to create both print and digital design solutions for data across the Customer Care organization. We welcome someone that will bring innovation and creative thinking, and we would encourage the Designer to share their ideas for improvement/change.
• Maintaining a strong brand identity. We continue to evolve our division branding, and the next step is to develop the design and functionality of our existing internal website, analytics platforms and other information services. The Designer would be key in creating and maintaining visual identities for our information sets that fit clearly within our strategy.
• Assisting with the editing and layout of our publications. As part of the Customer Intelligence & Experience team, the Designer would participate in the editing of text and the design and layout of our Voice of Customer intelligence products.
• Develop messaging, collateral, events, and business strategies aimed at increasing our engagement with our customers and measuring the efficacy of such programs.
• Determine return on investment (ROI) for projects.
• Assist in the standing up programs such as optimization testing (A/B) and Voice of the Customer to improve the customer experience.
• Integrates analytics, user research, and persona definitions to inform design and Digital experience requirements with a focus on continuous improvement of the user experience and enhance return on investment
• Analyzes service trends and leverages usage statistics and performance to influence customer experience and integration strategy and roadmap
• Ensures all Digital user experiences are optimized for key client or other user access points (mobile/tablets, etc.) and customer journeys
All About You
• Strong knowledge of Adobe InDesign, Photoshop and Illustrator is essential.
• Previous experience in a design or production-focused environment would be desirable.
• Experience with web technologies (HTML, CSS, JS and SVG) would be advantageous.
• Experience automating InDesign and Illustrator through the use of ExtendScript and XML would be advantageous.
Equal Opportunity Employer