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Teller / Member Services Representative
Willis Group
Nashville, TN, United States
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Teller/Member Services Representative - Willis Credit Union
Location: Nashville, TN
The Company
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 39,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance. Unlock your potential at Willis Towers Watson
The Business
Corporate risk and broking
We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. The result is a new way of embracing risk that drives superior results.
The Role
Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and checking account problems. Answers members’ questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union services. Performs specific assigned side-jobs including various clerical and receptionist functions, and assists other Member Service Representatives with duties as required. Serves members promptly and professionally.
1.Assumes responsibility for the efficient, effective, and accurate performance of teller functions.
1. Represents the Credit Union in a courteous and professional manner.
2. Receives share deposits and loan payments.
3. Processes cash advances, cashiers' checks, money orders, and bank-to-bank wires.
4. Disburses cash or check share withdrawals upon verification of proper identification.
5. Processes transfers.
6. Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
7. Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability.
8. Detects and resolves discrepancies promptly.
9. Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.
2.Assumes responsibility for the effective and professional performance of member service functions.
1. Presents and explains Credit Union services and products to members and assists in meeting their financial needs. Opens and closes accounts. Orders checks for members' accounts. Completes payroll deduction and authorization forms.
2. Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. Resolves member bookkeeping and checking account problems. Takes stop payment orders.
3. Receives and directs members and telephone calls. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages.
4. Performs file maintenance and account changes as needed.
5. Keeps members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
6. Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information.
7. Actively cross-sells Credit Union products and services.
3.Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
1. Assists area personnel as required.
2. Keeps supervisor informed of area activities and of any significant problems or concerns.
3. Completes required reports and records accurately and promptly.
4. Attends meetings as required.
4.Assumes responsibility for related duties as required or assigned.
1. Ensures that work area is clean, secure, and well maintained.
2. Performs related clerical duties as required.
Requirements
1. High school graduate or equivalent required.
2. Knowledge of Teller and Member Service Representative operations and procedures to include, but limited to Bank Secrecy Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E, Regulation CC, and Regulation D.
3. Basic understanding of Credit Union operations.
4. Good communication skills.
5. Professional appearance, dress, and attitude.
6. Good math skills.
7. Ability to operate related computer applications and other business equipment including adding machine, copier, coin and money counting machines, and telephone.
8. Good typing skills.
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson.
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Equal Employment Opportunity: Know your rights.